golden hour

/home/doctorbruno/public_html/doctorbruno.info/taeionline/support/include/i18n/en_US/help/tips

File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB
dashboard.dashboard.yaml	3.33 KB
dashboard.my_profile.yaml	2.68 KB
dashboard.staff_directory.yaml	1.08 KB
dashboard.system_logs.yaml	2.69 KB
emails.banlist.yaml	669 B
emails.diagnostic.yaml	944 B
emails.email.yaml	6.49 KB
emails.template.yaml	1.46 KB
forms.yaml	3.87 KB
install.yaml	2.39 KB
knowledgebase.canned_response.yaml	1.17 KB
knowledgebase.category.yaml	534 B
knowledgebase.faq.yaml	880 B
manage.api_keys.yaml	1.08 KB
manage.custom_list.yaml	1.64 KB
manage.filter.yaml	5.37 KB
manage.helptopic.yaml	4.16 KB
manage.pages.yaml	1.31 KB
manage.schedule.yaml	1.18 KB
manage.sla.yaml	1.68 KB
org.yaml	1.16 KB
settings.agents.yaml	3.29 KB
settings.alerts.yaml	2.98 KB
settings.autoresponder.yaml	2.02 KB
settings.email.yaml	5.04 KB
settings.kb.yaml	1.5 KB
settings.pages.yaml	2.83 KB
settings.system.yaml	9.15 KB
settings.tasks.yaml	3.49 KB
settings.ticket.yaml	5.87 KB
settings.users.yaml	3.57 KB
staff.agent.yaml	4.43 KB
staff.agents.yaml	496 B
staff.department.yaml	4.51 KB
staff.departments.yaml	972 B
staff.groups.yaml	1.07 KB
staff.staff_members.yaml	1.04 KB
staff.team.yaml	1.68 KB
staff.yaml	1.05 KB
tasks.queue.yaml	976 B
tickets.queue.yaml	2.87 KB

Edit: tickets.queue.yaml

#
# This is popup help messages for the Staff Panel -> Tickets -> Open
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
search_field:
    title: Search Field
    content: >

advanced:
 title: Advanced
 content: >
 Narrow down your search parameters. Once you have selected your advanced
 search criteria and run the search, you can Export
 the data at the bottom of the tickets page.

open_tickets_table:
    title: Open Tickets Table
    content: >
        All tickets currently opened and requiring attention

ticket:
    title: Ticket
    content: >

date:
    title: Date
    content: >

subject:
    title: Subject
    content: >

from:
    title: From
    content: >

priority:
    title: Priority
    content: >

assigned_to:
    title: Assigned To
    content: >

export:
    title: Export
    content: >
        Export your data currently in view in a CSV file.
        CSV files may be opened with any spreadsheet software
        (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).

advanced_search_dialog:
    title: Advanced Search
    content: >

adv_keyword:
    title: Keyword Search
    content: >
        Find hits based on the subject and message bodies of the ticket
        thread as well as all textual content associated with custom fields
        for the users and the tickets.

adv_date_range:
    title: Search by Date Range
    content: >
        Definition here

merge_types:
 title: Merge Types
 content: >
 Combine Threads:
 Threads from all Tickets will be displayed chronologically.
 Separate Threads:
 Threads from Tickets will be displayed one Ticket at a time.

child_status:
    title: Child Ticket Status
    content: >
        All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket.

parent_status:
    title: Parent Ticket Status
    content: >
        If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select.
        The Ticket on top of the list will be the Parent Ticket.

reply_types:
 title: Reply Types
 content: >
 Reply All:
 This reply is sent to the User and the Collaborators you choose to include.
 Reply to User:
 This reply is sent to the User only, no Collaborators.
 Do Not Email Reply:
 No email alerts are sent out, however, the Agent response is visible to ALL Users upon viewing the Ticket.