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File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB	Del OK
dashboard.dashboard.yaml	3.33 KB	Del OK
dashboard.my_profile.yaml	2.68 KB	Del OK
dashboard.staff_directory.yaml	1.08 KB	Del OK
dashboard.system_logs.yaml	2.69 KB	Del OK
emails.banlist.yaml	669 B	Del OK
emails.diagnostic.yaml	944 B	Del OK
emails.email.yaml	6.49 KB	Del OK
emails.template.yaml	1.46 KB	Del OK
forms.yaml	3.87 KB	Del OK
install.yaml	2.39 KB	Del OK
knowledgebase.canned_response.yaml	1.17 KB	Del OK
knowledgebase.category.yaml	534 B	Del OK
knowledgebase.faq.yaml	880 B	Del OK
manage.api_keys.yaml	1.08 KB	Del OK
manage.custom_list.yaml	1.64 KB	Del OK
manage.filter.yaml	5.37 KB	Del OK
manage.helptopic.yaml	4.16 KB	Del OK
manage.pages.yaml	1.31 KB	Del OK
manage.schedule.yaml	1.18 KB	Del OK
manage.sla.yaml	1.68 KB	Del OK
org.yaml	1.16 KB	Del OK
settings.agents.yaml	3.29 KB	Del OK
settings.alerts.yaml	2.98 KB	Del OK
settings.autoresponder.yaml	2.02 KB	Del OK
settings.email.yaml	5.04 KB	Del OK
settings.kb.yaml	1.5 KB	Del OK
settings.pages.yaml	2.83 KB	Del OK
settings.system.yaml	9.15 KB	Del OK
settings.tasks.yaml	3.49 KB	Del OK
settings.ticket.yaml	5.87 KB	Del OK
settings.users.yaml	3.57 KB	Del OK
staff.agent.yaml	4.43 KB	Del OK
staff.agents.yaml	496 B	Del OK
staff.department.yaml	4.51 KB	Del OK
staff.departments.yaml	972 B	Del OK
staff.groups.yaml	1.07 KB	Del OK
staff.staff_members.yaml	1.04 KB	Del OK
staff.team.yaml	1.68 KB	Del OK
staff.yaml	1.05 KB	Del OK
tasks.queue.yaml	976 B	Del OK
tickets.queue.yaml	2.87 KB	Del OK

Edit: manage.sla.yaml

# # This is popup help messages for the Admin Panel -> Manage -> SLA Plan # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- name: title: Name content: > Choose a discriptive name for this <span class="doc-desc-title">SLA Plan</span> that will reflect its purpose. grace_period: title: Grace Period content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> Hours are counted during the specified Schedule. The hierarchy is Department Schedule, SLA Schedule, then System Default Schedule. If no Schedule is configured, the Hours are counted 24/7 (even after business hours) until the Ticket is Overdue. transient: title: Transient content: > Transient SLAs are considered temporary and can be overridden by a non-transient SLA on <span class="doc-desc-opt">Department</span> transfer or when its <span class="doc-desc-title">Help Topic</span> is changed. schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Manage Schedules href: /scp/schedules.php
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