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dashboard.audit_logs.yaml
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dashboard.dashboard.yaml
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dashboard.my_profile.yaml
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dashboard.staff_directory.yaml
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dashboard.system_logs.yaml
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emails.banlist.yaml
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emails.diagnostic.yaml
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emails.email.yaml
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emails.template.yaml
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forms.yaml
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install.yaml
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knowledgebase.canned_response.yaml
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knowledgebase.category.yaml
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knowledgebase.faq.yaml
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manage.api_keys.yaml
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manage.custom_list.yaml
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manage.filter.yaml
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manage.helptopic.yaml
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manage.pages.yaml
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manage.schedule.yaml
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manage.sla.yaml
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org.yaml
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settings.agents.yaml
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settings.alerts.yaml
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settings.autoresponder.yaml
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settings.email.yaml
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settings.kb.yaml
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settings.pages.yaml
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settings.system.yaml
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settings.tasks.yaml
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settings.ticket.yaml
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settings.users.yaml
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staff.agent.yaml
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staff.agents.yaml
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staff.department.yaml
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staff.departments.yaml
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staff.groups.yaml
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staff.staff_members.yaml
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staff.team.yaml
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staff.yaml
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tasks.queue.yaml
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tickets.queue.yaml
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Edit: staff.team.yaml
# # This is popup help messages for the Admin Panel -> Staff -> Teams # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- teams: title: Teams content: > Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries. status: title: Status content: > If <span class="doc-desc-opt">Disabled</span>, this Team will not be available for ticket assignments nor receive Alerts & Notices on previous assignments. lead: title: Team Lead content: > A <span class="doc-desc-title">Team</span> can have an appointed leader who can receive <span class="doc-desc-title">Alerts & Notices</span> separate from the members. links: - title: Configure Alerts & Notices href: /scp/settings.php?t=alerts assignment_alert: title: Assignment Alert content: > You may disable the <span class="doc-desc-title">Ticket Assignment Alert</span> for tickets assigned to this Team. links: - title: Configure Alerts & Notices href: /scp/settings.php?t=alerts members: title: Team Members content: > Team membership is configured via the Agent profile. links: - title: Manage Staff href: /scp/staff.php
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