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dashboard.audit_logs.yaml
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dashboard.dashboard.yaml
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dashboard.my_profile.yaml
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dashboard.staff_directory.yaml
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dashboard.system_logs.yaml
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emails.banlist.yaml
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emails.diagnostic.yaml
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emails.email.yaml
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emails.template.yaml
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forms.yaml
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install.yaml
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knowledgebase.canned_response.yaml
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knowledgebase.category.yaml
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knowledgebase.faq.yaml
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manage.api_keys.yaml
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manage.custom_list.yaml
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manage.filter.yaml
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manage.helptopic.yaml
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manage.pages.yaml
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manage.schedule.yaml
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manage.sla.yaml
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org.yaml
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settings.agents.yaml
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settings.alerts.yaml
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settings.autoresponder.yaml
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settings.email.yaml
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settings.kb.yaml
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settings.pages.yaml
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settings.system.yaml
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settings.tasks.yaml
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settings.ticket.yaml
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settings.users.yaml
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staff.agent.yaml
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staff.agents.yaml
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staff.department.yaml
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staff.departments.yaml
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staff.groups.yaml
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staff.staff_members.yaml
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staff.team.yaml
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staff.yaml
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tasks.queue.yaml
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tickets.queue.yaml
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Edit: settings.autoresponder.yaml
# # This is popup help messages for the Admin Panel -> Settings -> Autoresponder # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- new_ticket: title: New Ticket content: > Enable this if you want an autoresponse to be sent to the User on new ticket. links: - title: New Ticket Autoresponse Template href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: New Ticket by Staff content: > Notice sent when an Agent creates a ticket on behalf of the User. <em>Agent can override this when creating new tickets.</em> links: - title: New Ticket Notice Template href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: New Message Confirmation content: > Confirmation notice sent when a new message is appended to an existing ticket. links: - title: New Message Confirmation Template href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: New Message Notice content: > Broadcast messages received from message submitter to all other participants on the ticket. links: - title: New Activity Notice Template href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Overlimit Notice content: > Ticket denied notice sent to User on <span class="doc-desc-title">Maximum Open Tickets</span> violation. links: - title: Overlimit Notice Template href: /scp/templates.php?default_for=ticket.overlimit - title: Set <em>Maximum Open Tickets</em> href: /scp/settings.php?t=tickets
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