golden hour

/home/doctorbruno/public_html/doctorbruno.info/taeionline/support/include/i18n/en_US/help/tips

File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB
dashboard.dashboard.yaml	3.33 KB
dashboard.my_profile.yaml	2.68 KB
dashboard.staff_directory.yaml	1.08 KB
dashboard.system_logs.yaml	2.69 KB
emails.banlist.yaml	669 B
emails.diagnostic.yaml	944 B
emails.email.yaml	6.49 KB
emails.template.yaml	1.46 KB
forms.yaml	3.87 KB
install.yaml	2.39 KB
knowledgebase.canned_response.yaml	1.17 KB
knowledgebase.category.yaml	534 B
knowledgebase.faq.yaml	880 B
manage.api_keys.yaml	1.08 KB
manage.custom_list.yaml	1.64 KB
manage.filter.yaml	5.37 KB
manage.helptopic.yaml	4.16 KB
manage.pages.yaml	1.31 KB
manage.schedule.yaml	1.18 KB
manage.sla.yaml	1.68 KB
org.yaml	1.16 KB
settings.agents.yaml	3.29 KB
settings.alerts.yaml	2.98 KB
settings.autoresponder.yaml	2.02 KB
settings.email.yaml	5.04 KB
settings.kb.yaml	1.5 KB
settings.pages.yaml	2.83 KB
settings.system.yaml	9.15 KB
settings.tasks.yaml	3.49 KB
settings.ticket.yaml	5.87 KB
settings.users.yaml	3.57 KB
staff.agent.yaml	4.43 KB
staff.agents.yaml	496 B
staff.department.yaml	4.51 KB
staff.departments.yaml	972 B
staff.groups.yaml	1.07 KB
staff.staff_members.yaml	1.04 KB
staff.team.yaml	1.68 KB
staff.yaml	1.05 KB
tasks.queue.yaml	976 B
tickets.queue.yaml	2.87 KB

Edit: settings.kb.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
knowledge_base_settings:
    title: Knowledge Base Settings
    content: >

knowledge_base_status:
    title: Knowledge Base Status
    content: >
        Enable this setting to allow your users self-service access to
        your public knowledge base articles.
        <br><br>
        Knowledge base categories and FAQs can be made internal (viewable only by Agents).
    links:
      - title: Manage Knowledge Base
        href: /scp/kb.php

restrict_kb:
    title: Restrict Access to the Knowledge Base
    content: >
        Enable this setting to prevent unregistered users from accessing
        your knowledge base articles on the client interface.
    links:
      - title: Access Control Settings
        href: /scp/settings.php?t=users

canned_responses:
    title: Canned Responses
    content: >
        Enable this setting to allow Agents to use <span
        class="doc-desc-title">Canned Responses</span> when replying to
        tickets.
    links:
      - title: Manage Canned Responses
        href: /scp/canned.php