golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/staff

File/Folder	Size	Actions
apikey.inc.php	4.69 KB
apikeys.inc.php	7.6 KB
banlist.inc.php	8.71 KB
banrule.inc.php	2.96 KB
cannedresponse.inc.php	6.09 KB
cannedresponses.inc.php	8.47 KB
categories.inc.php	7.03 KB
category.inc.php	6.51 KB
dashboard.inc.php	6.35 KB
department.inc.php	22.78 KB
departments.inc.php	10.42 KB
directory.inc.php	5.95 KB
dynamic-form.inc.php	15.2 KB
dynamic-forms.inc.php	5.26 KB
dynamic-list.inc.php	11.12 KB
dynamic-lists.inc.php	4.62 KB
email.inc.php	10.47 KB
emails.inc.php	7.03 KB
faq-categories.inc.php	7.13 KB
faq-category.inc.php	3.52 KB
faq-view.inc.php	3.52 KB
faq.inc.php	10.31 KB
filter.inc.php	18.98 KB
filters.inc.php	9.47 KB
footer.inc.php	3.87 KB
header.inc.php	6.02 KB
helptopic.inc.php	20.78 KB
helptopics.inc.php	9.93 KB
index.php	37 B
login.header.php	1.37 KB
login.tpl.php	6.76 KB
org-view.inc.php	4.45 KB
orgs.inc.php	8.57 KB
page.inc.php	7.87 KB
pages.inc.php	7.64 KB
plugin-add.inc.php	1.84 KB
plugin-instance.inc.php	1.31 KB
plugin.inc.php	4.67 KB
plugins.inc.php	5.81 KB
profile.inc.php	20.72 KB
pwreset.login.php	1.77 KB
pwreset.php	1.7 KB
pwreset.sent.php	1.59 KB
queue.inc.php	15.59 KB
queues-ticket.inc.php	4.56 KB
role.inc.php	4.91 KB
roles.inc.php	5.5 KB
schedule.inc.php	4.53 KB
schedules.inc.php	5.34 KB
settings-agents.inc.php	13.15 KB
settings-alerts.inc.php	10.68 KB
settings-autoresp.inc.php	2.48 KB
settings-emails.inc.php	9.88 KB
settings-kb.inc.php	2.18 KB
settings-pages.inc.php	15.32 KB
settings-system.inc.php	22.99 KB
settings-tasks.inc.php	14.99 KB
settings-tickets.inc.php	13.7 KB
settings-users.inc.php	9.36 KB
slaplan.inc.php	5.96 KB
slaplans.inc.php	7.99 KB
staff.inc.php	21.42 KB
staffmembers.inc.php	12.63 KB
syslogs.inc.php	8.58 KB
system.inc.php	7.82 KB
task-view.inc.php	93 B
tasks.inc.php	17.99 KB
team.inc.php	8.76 KB
teams.inc.php	8.14 KB
template.inc.php	7.21 KB
templates	-
templates.inc.php	8.25 KB
ticket-edit.inc.php	8.62 KB
ticket-open.inc.php	23.7 KB
ticket-relations.inc.php	1.27 KB
ticket-tasks.inc.php	7.32 KB
ticket-view.inc.php	70.54 KB
tickets.inc.php	25.45 KB
tpl.inc.php	5.77 KB
user-view.inc.php	9.22 KB
users.inc.php	12.88 KB

Edit: ticket-edit.inc.php

<?php
if (!defined('OSTSCPINC')
        || !$ticket
        || !($ticket->checkStaffPerm($thisstaff, Ticket::PERM_EDIT)))
    die('Access Denied');

$info=Format::htmlchars(($errors && $_POST)?$_POST:$ticket->getUpdateInfo(), true);
if ($_POST)
    // Reformat duedate to the display standard (but don't convert to local
    // timezone)
    $info['duedate'] = Format::date(strtotime($info['duedate']), false, false, 'UTC');
?>
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit" method="post" class="save"  enctype="multipart/form-data">
    <?php csrf_token(); ?>
    <input type="hidden" name="do" value="update">
    <input type="hidden" name="a" value="edit">
    <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
    <div style="margin-bottom:20px; padding-top:5px;">
        <div class="pull-left flush-left">
            <h2><?php echo sprintf(__('Update Ticket #%s'),$ticket->getNumber());?></h2>
        </div>
    </div>
    <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
        <tbody>
            <tr>
                <th colspan="2">
                    <em><strong><?php echo __('User Information'); ?></strong>: <?php echo __('Currently selected user'); ?></em>
                </th>
            </tr>
        <?php
    if(!$info['user_id'] || !($user = User::lookup($info['user_id'])))
        $user = $ticket->getUser();
    ?>
    <tr><td><?php echo __('User'); ?>:</td><td>
        <div id="client-info">
            <a href="#" onclick="javascript:
                $.userLookup('ajax.php/users/<?php echo $ticket->getOwnerId(); ?>/edit',
                        function (user) {
                            $('#client-name').text(user.name);
                            $('#client-email').text(user.email);
                        });
                return false;
                "><i class="icon-user"></i>
            <span id="client-name"><?php echo Format::htmlchars($user->getName()); ?></span>
            &lt;<span id="client-email"><?php echo $user->getEmail(); ?></span>&gt;
            </a>
            <a class="inline action-button" style="overflow:inherit" href="#"
                onclick="javascript:
                    $.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/change-user',
                            function(user) {
                                $('input#user_id').val(user.id);
                                $('#client-name').text(user.name);
                                $('#client-email').text('<'+user.email+'>');
                    });
                    return false;
                "><i class="icon-edit"></i> <?php echo __('Change'); ?></a>
            <input type="hidden" name="user_id" id="user_id"
                value="<?php echo $info['user_id']; ?>" />
        </div>
        </td></tr>
    <tbody>
        <tr>
            <th colspan="2">
            <em><strong><?php echo __('Ticket Information'); ?></strong>: <?php echo __("Due date overrides SLA's grace period."); ?></em>
            </th>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Ticket Source');?>:
            </td>
            <td>
                <select name="source">
                    <option value="" selected >&mdash; <?php
                        echo __('Select Source');?> &mdash;</option>
                    <?php
                    $source = $info['source'] ?: 'Phone';
                    foreach (Ticket::getSources() as $k => $v) {
                        echo sprintf('<option value="%s" %s>%s</option>',
                                $k,
                                ($source == $k ) ? 'selected="selected"' : '',
                                $v);
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Help Topic');?>:
            </td>
            <td>
                <select name="topicId">
                    <option value="" selected >&mdash; <?php echo __('Select Help Topic');?> &mdash;</option>
                    <?php
                    if ($topics=$thisstaff->getTopicNames()) {
                      if($ticket->topic_id && !array_key_exists($ticket->topic_id, $topics)) {
                        $topics[$ticket->topic_id] = $ticket->topic;
                        $errors['topicId'] = sprintf(__('%s selected must be active'), __('Help Topic'));
                      }
                        foreach($topics as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['topicId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>

<?php
                if (!$info['topicId'] && $cfg->requireTopicToClose()) {
                ?><i class="icon-warning-sign help-tip warning"
                    data-title="<?php echo __('Required to close ticket'); ?>"
                    data-content="<?php echo __('Data is required in this field in order to close the related ticket'); ?>"
                ></i><?php
                } ?>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['topicId']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="slaId">
                    <option value="0" selected="selected" >&mdash; <?php echo __('None');?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['slaId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160">
                <?php echo __('Due Date');?>:
            </td>
            <td>
                <?php
                $duedateField = Ticket::duedateField('duedate', $info['duedate']);
                $duedateField->render();
                ?>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?></font>
                <em><?php echo __('Time is based on your time zone');?>
                    (<?php echo $cfg->getTimezone($thisstaff); ?>)</em>
            </td>
        </tr>
    </tbody>
</table>
<table class="form_table dynamic-forms" width="940" border="0" cellspacing="0" cellpadding="2">
        <?php if ($forms)
            foreach ($forms as $form) {
                $form->render(array('staff'=>true,'mode'=>'edit','width'=>160,'entry'=>$form));
        } ?>
</table>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
    <tbody>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Internal Note');?></strong>: <?php echo __('Reason for editing the ticket (optional)');?> <font class="error">&nbsp;<?php echo $errors['note'];?></font></em>
            </th>
        </tr>
        <tr>
            <td colspan="2">
                <textarea class="richtext no-bar" name="note" cols="21"
                    rows="6" style="width:80%;"><?php echo Format::viewableImages($info['note']);
                    ?></textarea>
            </td>
        </tr>
    </tbody>
</table>
<p style="text-align:center;">
    <input type="submit" name="submit" value="<?php echo __('Save');?>">
    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
    <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="tickets.php?id=<?php echo $ticket->getId(); ?>"'>
</p>
</form>
<div style="display:none;" class="dialog draggable" id="user-lookup">
    <div class="body"></div>
</div>
<script type="text/javascript">
+(function() {
  var I = setInterval(function() {
    if (!$.fn.sortable)
      return;
    clearInterval(I);
    $('table.dynamic-forms').sortable({
      items: 'tbody',
      handle: 'th',
      helper: function(e, ui) {
        ui.children().each(function() {
          $(this).children().each(function() {
            $(this).width($(this).width());
          });
        });
        ui=ui.clone().css({'background-color':'white', 'opacity':0.8});
        return ui;
      }
    });
  }, 20);
})();
</script>