golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/staff

File/Folder	Size	Actions
apikey.inc.php	4.69 KB
apikeys.inc.php	7.6 KB
banlist.inc.php	8.71 KB
banrule.inc.php	2.96 KB
cannedresponse.inc.php	6.09 KB
cannedresponses.inc.php	8.47 KB
categories.inc.php	7.03 KB
category.inc.php	6.51 KB
dashboard.inc.php	6.35 KB
department.inc.php	22.78 KB
departments.inc.php	10.42 KB
directory.inc.php	5.95 KB
dynamic-form.inc.php	15.2 KB
dynamic-forms.inc.php	5.26 KB
dynamic-list.inc.php	11.12 KB
dynamic-lists.inc.php	4.62 KB
email.inc.php	10.47 KB
emails.inc.php	7.03 KB
faq-categories.inc.php	7.13 KB
faq-category.inc.php	3.52 KB
faq-view.inc.php	3.52 KB
faq.inc.php	10.31 KB
filter.inc.php	18.98 KB
filters.inc.php	9.47 KB
footer.inc.php	3.87 KB
header.inc.php	6.02 KB
helptopic.inc.php	20.78 KB
helptopics.inc.php	9.93 KB
index.php	37 B
login.header.php	1.37 KB
login.tpl.php	6.76 KB
org-view.inc.php	4.45 KB
orgs.inc.php	8.57 KB
page.inc.php	7.87 KB
pages.inc.php	7.64 KB
plugin-add.inc.php	1.84 KB
plugin-instance.inc.php	1.31 KB
plugin.inc.php	4.67 KB
plugins.inc.php	5.81 KB
profile.inc.php	20.72 KB
pwreset.login.php	1.77 KB
pwreset.php	1.7 KB
pwreset.sent.php	1.59 KB
queue.inc.php	15.59 KB
queues-ticket.inc.php	4.56 KB
role.inc.php	4.91 KB
roles.inc.php	5.5 KB
schedule.inc.php	4.53 KB
schedules.inc.php	5.34 KB
settings-agents.inc.php	13.15 KB
settings-alerts.inc.php	10.68 KB
settings-autoresp.inc.php	2.48 KB
settings-emails.inc.php	9.88 KB
settings-kb.inc.php	2.18 KB
settings-pages.inc.php	15.32 KB
settings-system.inc.php	22.99 KB
settings-tasks.inc.php	14.99 KB
settings-tickets.inc.php	13.7 KB
settings-users.inc.php	9.36 KB
slaplan.inc.php	5.96 KB
slaplans.inc.php	7.99 KB
staff.inc.php	21.42 KB
staffmembers.inc.php	12.63 KB
syslogs.inc.php	8.58 KB
system.inc.php	7.82 KB
task-view.inc.php	93 B
tasks.inc.php	17.99 KB
team.inc.php	8.76 KB
teams.inc.php	8.14 KB
template.inc.php	7.21 KB
templates	-
templates.inc.php	8.25 KB
ticket-edit.inc.php	8.62 KB
ticket-open.inc.php	23.7 KB
ticket-relations.inc.php	1.27 KB
ticket-tasks.inc.php	7.32 KB
ticket-view.inc.php	70.54 KB
tickets.inc.php	25.45 KB
tpl.inc.php	5.77 KB
user-view.inc.php	9.22 KB
users.inc.php	12.88 KB

Edit: department.inc.php

<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info = $qs = array();
if($dept && $_REQUEST['a']!='add') {
    //Editing Department.
    $title=__('Update Department');
    $action='update';
    $submit_text=__('Save Changes');
    $info = $dept->getInfo();
    $info['id'] = $dept->getId();
    $qs += array('id' => $dept->getId());
} else {
    if (!$dept)
        $dept = Dept::create();
    $title=__('Add New Department');
    $action='create';
    $submit_text=__('Create Dept');
    $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
    $info['ticket_auto_response']=isset($info['ticket_auto_response'])?$info['ticket_auto_response']:1;
    $info['message_auto_response']=isset($info['message_auto_response'])?$info['message_auto_response']:1;
    if (!isset($info['group_membership']))
        $info['group_membership'] = 1;

$qs += array('a' => $_REQUEST['a']);
}

$info = Format::htmlchars(($errors && $_POST) ? $_POST : $info, true);
?>
<form action="departments.php?<?php echo Http::build_query($qs); ?>" method="post" class="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="do" value="<?php echo $action; ?>">
 <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
 <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2><?php echo $title; ?>
    <?php if (isset($info['name'])) { ?><small>
    — <?php echo $info['name']; ?></small>
    <?php } ?>
</h2>
<ul class="clean tabs">
    <li class="active"><a href="#settings">
        <i class="icon-file"></i> <?php echo __('Settings'); ?></a></li>
    <li><a href="#access">
      <i class="icon-user"></i> <?php echo __('Access'); ?></a></li>
</ul>
<div id="settings" class="tab_content">
 <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
    <thead>
        <tr>
            <th colspan="2">
                <em><?php echo __('Department Information');?></em>
            </th>
        </tr>
    </thead>
    <tbody>
        <tr>
            <td width="180">
                <?php echo __('Parent');?>:
            </td>
            <td>
                <select name="pid">
                    <option value="">&mdash; <?php echo __('Top-Level Department'); ?> &mdash;</option>
                    <?php
                    if($info['pid'])
                      $current_name = Dept::getNameById($info['pid']);
                    if ($depts=Dept::getPublicDepartments())
                    {
                      if(!array_key_exists($info['pid'], $depts) && $info['pid'])
                      {
                        $depts[$info['pid']] = $current_name;
                        $errors['pid'] = sprintf(__('%s selected must be active'), __('Parent Department'));
                      }
                    foreach ($depts as $id=>$name) {
                        $selected=($info['pid'] && $id==$info['pid'])?'selected="selected"':'';
                        echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                    }
                  }
                  ?>
              </select>
              &nbsp;<span class="error">*&nbsp;<?php echo $errors['pid']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                <?php echo __('Name');?>:
            </td>
            <td>
                <input data-translate-tag="<?php echo $dept ? $dept->getTranslateTag() : '';
                ?>" type="text" size="30" name="name" value="<?php echo $info['name']; ?>"
                autofocus>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                <?php echo __('Status');?>:
            </td>
            <td>
                <?php if ($dept->getId() == $cfg->getDefaultDeptId())
                    echo $dept->getStatus();
                else { ?>
                <select name="status">
                  <option value="active"<?php echo (!strcasecmp($info['status'], 'active'))?'selected="selected"':'';?>><?php echo __('Active'); ?></option>
                  <option value="disabled"<?php echo (!strcasecmp($info['status'], 'disabled'))?'selected="selected"':'';?>><?php echo __('Disabled'); ?></option>
                  <option value="archived"<?php echo (!strcasecmp($info['status'], 'archived'))?'selected="selected"':'';?>><?php echo __('Archived'); ?></option>
                </select>
                <?php } ?>
                &nbsp;<span class="error">&nbsp;</span> <i class="help-tip icon-question-sign" href="#status"></i>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                <?php echo __('Type');?>:
            </td>
            <td>
                <label>
                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Public');?></strong>
                </label>
                &nbsp;
                <label>
                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Private');?></strong> <?php echo mb_convert_case(__('(internal)'), MB_CASE_TITLE);?>
                </label>
                &nbsp;<i class="help-tip icon-question-sign" href="#type"></i>
                &nbsp;<span class="error"><?php echo $errors['ispublic']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('SLA'); ?>:
            </td>
            <td>
                <select name="sla_id">
                    <option value="0">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['sla_id']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error"><?php echo $errors['sla_id']; ?></span>&nbsp;<i class="help-tip icon-question-sign" href="#sla"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Schedule');?>:
            </td>
            <td>
                <select name="schedule_id">
                    <option value="0" selected="selected" >&mdash; <?php
                    echo __("SLA's Default");?> &mdash;</option>
                    <?php
                    if ($schedules=BusinessHoursSchedule::getSchedules()) {
                        foreach ($schedules as $s) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $s->getId(), ($info['schedule_id']==$s->getId()) ? 'selected="selected"' : '', $s->getName());
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error"><?php echo $errors['schedule_id']; ?></span>&nbsp;<i class="help-tip icon-question-sign" href="#schedule"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Manager'); ?>:
            </td>
            <td>
                <span>
                <select name="manager_id">
                    <option value="0">&mdash; <?php echo __('None'); ?> &mdash;</option>
                    <?php
                    $sql='SELECT staff_id,CONCAT_WS(", ",lastname, firstname) as name '
                        .' FROM '.STAFF_TABLE.' staff '
                        .' ORDER by name';
                    if(($res=db_query($sql)) && db_num_rows($res)) {
                        while(list($id,$name)=db_fetch_row($res)){
                            $selected=($info['manager_id'] && $id==$info['manager_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error"><?php echo $errors['manager_id']; ?></span>
                <i class="help-tip icon-question-sign" href="#manager"></i>
                </span>
            </td>
        </tr>
        <tr>
          <td><?php echo __('Ticket Assignment'); ?>:</td>
            <td>
                <select name="assignment_flag">
                  <option value="all"<?php echo ($info['assignment_flag'] == 'all')?'selected="selected"':'';?>><?php echo __('All'); ?></option>
                  <option value="members"<?php echo ($info['assignment_flag'] == 'members') ?'selected="selected"':'';?>><?php echo __('Department Members'); ?></option>
                  <option value="primary"<?php echo ($info['assignment_flag'] == 'primary') ?'selected="selected"':'';?>><?php echo __('Primary Members'); ?></option>
                </select>
                &nbsp;<span class="error">&nbsp;</span> <i class="help-tip icon-question-sign" href="#sandboxing"></i>
            </td>
        </tr>
        <tr>
            <td><?php echo __('Claim on Response'); ?>:</td>
            <td>
                <label>
                <input type="checkbox" name="disable_auto_claim" <?php echo
                 $info['disable_auto_claim'] ? 'checked="checked"' : ''; ?>>
                <?php echo sprintf('<strong>%s</strong> %s',
                        __('Disable'),
                        __('auto claim')); ?>
                </label>
                <i class="help-tip icon-question-sign"
                href="#disable_auto_claim"></i>
            </td>
        </tr>

<tr>
            <td><?php echo __('Reopen Auto Assignment'); ?>:</td>
            <td>
                <label>
                <input type="checkbox" name="disable_reopen_auto_assign" <?php echo
                 $info['disable_reopen_auto_assign'] ? 'checked="checked"' : ''; ?>>
                <?php echo sprintf('<strong>%s</strong> %s',
                        __('Disable'),
                        __('auto assign on reopen')); ?>
                </label>
                <i class="help-tip icon-question-sign"
                href="#disable_reopen_auto_assign"></i>
            </td>
        </tr>

<tr>
            <th colspan="2">
                <em><strong><?php echo __('Outgoing Email Settings'); ?></strong>:</em>
            </th>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Outgoing Email'); ?>:
            </td>
            <td>
                <select name="email_id">
                    <option value="0">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$email,$name)=db_fetch_row($res)){
                            $selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
                            if($name)
                                $email=Format::htmlchars("$name <$email>");
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['email_id']; ?></span>&nbsp;<i class="help-tip icon-question-sign" href="#email"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Template Set'); ?>:
            </td>
            <td>
                <select name="tpl_id">
                    <option value="0">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    $sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' tpl WHERE isactive=1 ORDER by name';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$name)=db_fetch_row($res)){
                            $selected=($info['tpl_id'] && $id==$info['tpl_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['tpl_id']; ?></span>&nbsp;<i class="help-tip icon-question-sign" href="#template"></i>
            </td>
        </tr>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Autoresponder Settings'); ?></strong>:
                <i class="help-tip icon-question-sign" href="#auto_response_settings"></i></em>
            </th>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('New Ticket');?>:
            </td>
            <td>
                <label>
                <input type="checkbox" name="ticket_auto_response" value="0" <?php echo !$info['ticket_auto_response']?'checked="checked"':''; ?> >

<?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?>
                </label>
                <i class="help-tip icon-question-sign" href="#new_ticket"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('New Message');?>:
            </td>
            <td>
                <label>
                <input type="checkbox" name="message_auto_response" value="0" <?php echo !$info['message_auto_response']?'checked="checked"':''; ?> >
                <?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?>
                </label>
                <i class="help-tip icon-question-sign" href="#new_message"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Auto-Response Email'); ?>:
            </td>
            <td>
                <span>
                <select name="autoresp_email_id">
                    <option value="0" selected="selected">&mdash; <?php echo __('Department Email'); ?> &mdash;</option>
                    <?php
                    $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$email,$name)=db_fetch_row($res)){
                            $selected = (isset($info['autoresp_email_id'])
                                    && $id == $info['autoresp_email_id'])
                                ? 'selected="selected"' : '';
                            if($name)
                                $email=Format::htmlchars("$name <$email>");
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error"><?php echo $errors['autoresp_email_id']; ?></span>
                <i class="help-tip icon-question-sign" href="#auto_response_email"></i>
                </span>
            </td>
        </tr>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Alerts and Notices'); ?>:</strong>
                <i class="help-tip icon-question-sign" href="#group_membership"></i></em>
            </th>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Recipients'); ?>:
            </td>
            <td>
                <span>
                <select name="group_membership">
<?php foreach (array(
    Dept::ALERTS_DISABLED =>        __("No one (disable Alerts and Notices)"),
    Dept::ALERTS_ADMIN_ONLY =>       __("Admin Email Only"),
    Dept::ALERTS_DEPT_ONLY =>       __("Department members only"),
    Dept::ALERTS_DEPT_AND_EXTENDED => __("Department and extended access members"),
) as $mode=>$desc) { ?>
    <option value="<?php echo $mode; ?>" <?php
        if ($info['group_membership'] == $mode) echo 'selected="selected"';
    ?>><?php echo $desc; ?></option><?php
} ?>
                </select>
                <i class="help-tip icon-question-sign" href="#group_membership"></i>
                </span>
            </td>
        </tr>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Department Signature'); ?></strong>:
                <span class="error">&nbsp;<?php echo $errors['signature']; ?></span>
                <i class="help-tip icon-question-sign" href="#department_signature"></i></em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
                <textarea class="richtext no-bar" name="signature" cols="21"
                    rows="5" style="width: 60%;"><?php echo Format::viewableImages($info['signature']); ?></textarea>
            </td>
        </tr>
    </tbody>
</table>
</div>

<div id="access" class="hidden tab_content">
  <table class="two-column table" width="100%">
    <tbody>
        <tr class="header" id="primary-members">
            <td colspan="2">
                <?php echo __('Department Members'); ?>
                <div><small>
                <?php echo sprintf(__('Agents who are primary members of %s'), __('this department')); ?>
                </small></div>
            </td>
            <td>
              <?php
                echo sprintf(
                    '<a class="no-pjax" href="departments.php?id=%d&a=export"</a>',
                    $dept->getId());
                    ?>
              <span class="action-button pull-right" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Export');?>">
                  <i class="icon-download-alt icon-fixed-width"></i>
              </span>
            </td>
          </tr>
        <?php
        if (!count($dept->members)) { ?>
        <tr><td colspan=2><em><?php
            echo __('Department does not have primary members'); ?>
           </em> </td>
        </tr>
        <?php
        } ?>
     </tbody>
     <tbody>
        <tr class="header" id="extended-access-members">
            <td colspan="2">
                <div><small>
                <?php echo sprintf(__('Agents who have extended access to %s'), __('this department')); ?>
                </small></div>
            </td>
        </tr>
<?php
$agents = Staff::getStaffMembers();
foreach ($dept->getMembers() as $member) {
    unset($agents[$member->getId()]);
} ?>
      <tr id="add_extended_access">
        <td colspan="2">
          <i class="icon-plus-sign"></i>
          <select id="add_access" data-quick-add="staff">
            <option value="0">&mdash; <?php echo __('Select Agent');?> &mdash;</option>
            <?php
            foreach ($agents as $id=>$name) {
              echo sprintf('<option value="%d">%s</option>',$id,Format::htmlchars($name));
            }
            ?>
            <option value="0" data-quick-add>&mdash; <?php echo __('Add New');?> &mdash;</option>
          </select>
          <button type="button" class="action-button">
            <?php echo __('Add'); ?>
          </button>
        </td>
      </tr>
    </tbody>
    <tbody>
      <tr id="member_template" class="hidden">
        <td>
          <input type="hidden" data-name="members[]" value="" />
        </td>
        <td>
          <select data-name="member_role" data-quick-add="role">
            <option value="0">&mdash; <?php echo __('Select Role');?> &mdash;</option>
            <?php
            foreach (Role::getRoles() as $id=>$name) {
              echo sprintf('<option value="%d" %s>%s</option>',$id,$sel,$name);
            }
            ?>
            <option value="0" data-quick-add>&mdash; <?php echo __('Add New');?> &mdash;</option>
          </select>
          <span style="display:inline-block;width:60px"> </span>
          <label class="inline checkbox">
            <input type="checkbox" data-name="member_alerts" value="1" />
            <?php echo __('Alerts'); ?>
          </label>
          <a href="#" class="pull-right drop-membership" title="<?php echo __('Delete');
            ?>"><i class="icon-trash"></i></a>
        </td>
      </tr>
    </tbody>
  </table>
</div>

<p style="text-align:center">
    <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
    <input type="button" name="cancel" value="<?php echo __('Cancel');?>"
        onclick='window.location.href="?"'>
</p>
</form>

if (!staffid) return;
  var copy = $('#member_template').clone();
  var target = (primary) ? 'extended-access-members' : 'add_extended_access';
  copy.find('td:first').append(document.createTextNode(name));
  if (primary) {
    copy.find('a.drop-membership').remove();
  }
    copy.find('[data-name^=member_alerts]')
      .attr('name', 'member_alerts['+staffid+']')
      .prop('disabled', (primary))
      .prop('checked', primary || alerts);
    copy.find('[data-name^=member_role]')
      .attr('name', 'member_role['+staffid+']')
      .val(role || 0);
    copy.find('[data-name=members\\[\\]]')
      .attr('name', 'members[]')
      .val(staffid);

copy.attr('id', '').show().insertBefore($('#'+target));
  copy.removeClass('hidden')
  if (error)
      $('<div class="error">').text(error).appendTo(copy.find('td:last'));
  copy.find('.drop-membership').click(function() {
    $('#add_access').append(
      $('<option>')
      .attr('value', copy.find('input[name^=members][type=hidden]').val())
      .text(copy.find('td:first').text())
    );
    copy.fadeOut(function() { $(this).remove(); });
    return false;
  });
};

$('#add_extended_access').find('button').on('click', function() {
  var selected = $('#add_access').find(':selected'),
      id = parseInt(selected.val());
  if (!id)
    return;
  addAccess(id, selected.text(), 0, true);
  selected.remove();
  return false;
});

<?php
if ($dept) {
    // Primary members
    foreach ($dept->getPrimaryMembers() as $member) {
        $primary = $member->dept_id == $info['id'];
        echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);',
            $member->getId(),
            JsonDataEncoder::encode((string) $member->getName()),
            $member->role_id,
            $member->get('alerts', 0),
            ($member->dept_id == $info['id']) ? 1 : 0,
            JsonDataEncoder::encode($errors['members'][$member->staff_id])
        );
    }

// Extended members.
    foreach ($dept->getExtendedMembers() as $member) {
        echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);',
            $member->getId(),
            JsonDataEncoder::encode((string) $member->getName()),
            $member->role_id,
            $member->get('alerts', 0),
            0,
            JsonDataEncoder::encode($errors['members'][$member->staff_id])
        );
    }
}
?>
</script>