golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/i18n/en_US/help/tips

File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB
dashboard.dashboard.yaml	3.33 KB
dashboard.my_profile.yaml	2.68 KB
dashboard.staff_directory.yaml	1.08 KB
dashboard.system_logs.yaml	2.69 KB
emails.banlist.yaml	669 B
emails.diagnostic.yaml	944 B
emails.email.yaml	6.49 KB
emails.template.yaml	1.46 KB
forms.yaml	3.87 KB
install.yaml	2.39 KB
knowledgebase.canned_response.yaml	1.17 KB
knowledgebase.category.yaml	534 B
knowledgebase.faq.yaml	880 B
manage.api_keys.yaml	1.08 KB
manage.custom_list.yaml	1.64 KB
manage.filter.yaml	5.37 KB
manage.helptopic.yaml	4.16 KB
manage.pages.yaml	1.31 KB
manage.schedule.yaml	1.18 KB
manage.sla.yaml	1.68 KB
org.yaml	1.16 KB
settings.agents.yaml	3.29 KB
settings.alerts.yaml	2.98 KB
settings.autoresponder.yaml	2.02 KB
settings.email.yaml	5.04 KB
settings.kb.yaml	1.5 KB
settings.pages.yaml	2.83 KB
settings.system.yaml	9.15 KB
settings.tasks.yaml	3.49 KB
settings.ticket.yaml	5.87 KB
settings.users.yaml	3.57 KB
staff.agent.yaml	4.43 KB
staff.agents.yaml	496 B
staff.department.yaml	4.51 KB
staff.departments.yaml	972 B
staff.groups.yaml	1.07 KB
staff.staff_members.yaml	1.04 KB
staff.team.yaml	1.68 KB
staff.yaml	1.05 KB
tasks.queue.yaml	976 B
tickets.queue.yaml	2.87 KB

Edit: staff.yaml

#
# This is popup help messages for the Admin Panel -> Staff
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
signature:
    title: Staff Signature Line
    content: |
        Create staff’s signature for response to tickets. This signature
        will appear as an option at the bottom of a ticket response

type:
    title: Account Type
    content: |
        Admins have the privilege of accessing the Admin Panel. Staff only
        have access to manage tickets and the knowledge base

group:
    title: Assigned Group
    content: |
        Group membership defines the staff’s role in the system. Visit the
        group management page to define what access this staff has to the
        help desk

notes:
    title: Internal Notes
    content: |
        Place internal notes regarding staff; notes are only visible to
        staff whose account type is Admin