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dashboard.audit_logs.yaml
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dashboard.dashboard.yaml
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dashboard.my_profile.yaml
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dashboard.staff_directory.yaml
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dashboard.system_logs.yaml
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emails.banlist.yaml
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emails.diagnostic.yaml
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emails.email.yaml
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emails.template.yaml
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forms.yaml
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install.yaml
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knowledgebase.canned_response.yaml
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knowledgebase.category.yaml
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knowledgebase.faq.yaml
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manage.api_keys.yaml
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manage.custom_list.yaml
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manage.filter.yaml
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manage.helptopic.yaml
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manage.pages.yaml
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manage.schedule.yaml
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manage.sla.yaml
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org.yaml
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settings.agents.yaml
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settings.alerts.yaml
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settings.autoresponder.yaml
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settings.email.yaml
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settings.kb.yaml
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settings.pages.yaml
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settings.system.yaml
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settings.tasks.yaml
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settings.ticket.yaml
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settings.users.yaml
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staff.agent.yaml
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staff.agents.yaml
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staff.department.yaml
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staff.departments.yaml
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staff.groups.yaml
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staff.staff_members.yaml
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staff.team.yaml
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staff.yaml
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tasks.queue.yaml
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tickets.queue.yaml
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Edit: settings.alerts.yaml
# # This is popup help messages for the Account Panel -> # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- page_title: title: Alerts and Notices content: > Alerts and Notices are automated email notifications sent to Agents when various ticket events are triggered. ticket_alert: title: New Ticket Alert content: > <p> Alert sent out to Agents when a new ticket is created. </p><p class="info-banner"> <i class="icon-info-sign"></i> This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic. </p> links: - title: Default New Ticket Alert Template href: /scp/templates.php?default_for=ticket.alert message_alert: title: New Message Alert content: > Alert sent out to Agents when a new message from the User is appended to an existing ticket. links: - title: Default New Message Alert Template href: /scp/templates.php?default_for=message.alert internal_note_alert: title: New Internal Activity Alert content: > Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket. links: - title: Default Ticket Activity Template href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket Assignment Alert content: > Alert sent out to Agents on ticket assignment. links: - title: Default Ticket Assignment Alert Template href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Ticket Transfer Alert content: > Alert sent out to Agents on ticket transfer between Departments. links: - title: Default Ticket Transfer Alert Template href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Overdue Ticket Alert content: > Alert sent out to Agents when a ticket becomes overdue based on SLA or Due Date. links: - title: Default Stale Ticket Alert Template href: /scp/templates.php?default_for=ticket.overdue - title: Manage SLAs href: /scp/slas.php system_alerts: title: System Alerts content: > Significant system events that are sent out to the Administrator (%{config.admin_email}). Depending on the configured <span class="doc-desc-title">Log Level</span>, the events are also made available in the <span class="doc-desc-title">System Logs</span> links: - title: View System Logs href: /scp/logs.php - title: Change Admin Email href: /scp/settings.php?t=emails
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