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File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB	Del OK
dashboard.dashboard.yaml	3.33 KB	Del OK
dashboard.my_profile.yaml	2.68 KB	Del OK
dashboard.staff_directory.yaml	1.08 KB	Del OK
dashboard.system_logs.yaml	2.69 KB	Del OK
emails.banlist.yaml	669 B	Del OK
emails.diagnostic.yaml	944 B	Del OK
emails.email.yaml	6.49 KB	Del OK
emails.template.yaml	1.46 KB	Del OK
forms.yaml	3.87 KB	Del OK
install.yaml	2.39 KB	Del OK
knowledgebase.canned_response.yaml	1.17 KB	Del OK
knowledgebase.category.yaml	534 B	Del OK
knowledgebase.faq.yaml	880 B	Del OK
manage.api_keys.yaml	1.08 KB	Del OK
manage.custom_list.yaml	1.64 KB	Del OK
manage.filter.yaml	5.37 KB	Del OK
manage.helptopic.yaml	4.16 KB	Del OK
manage.pages.yaml	1.31 KB	Del OK
manage.schedule.yaml	1.18 KB	Del OK
manage.sla.yaml	1.68 KB	Del OK
org.yaml	1.16 KB	Del OK
settings.agents.yaml	3.29 KB	Del OK
settings.alerts.yaml	2.98 KB	Del OK
settings.autoresponder.yaml	2.02 KB	Del OK
settings.email.yaml	5.04 KB	Del OK
settings.kb.yaml	1.5 KB	Del OK
settings.pages.yaml	2.83 KB	Del OK
settings.system.yaml	9.15 KB	Del OK
settings.tasks.yaml	3.49 KB	Del OK
settings.ticket.yaml	5.87 KB	Del OK
settings.users.yaml	3.57 KB	Del OK
staff.agent.yaml	4.43 KB	Del OK
staff.agents.yaml	496 B	Del OK
staff.department.yaml	4.51 KB	Del OK
staff.departments.yaml	972 B	Del OK
staff.groups.yaml	1.07 KB	Del OK
staff.staff_members.yaml	1.04 KB	Del OK
staff.team.yaml	1.68 KB	Del OK
staff.yaml	1.05 KB	Del OK
tasks.queue.yaml	976 B	Del OK
tickets.queue.yaml	2.87 KB	Del OK

Edit: manage.helptopic.yaml

# # This is popup help messages for the Admin Panel -> Manage -> Help Topic # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- help_topic_information: title: Help Topic Information content: > <span class="doc-desc-title">Help Topics</span> guide what information is gathered from Users and how tickets are routed or assigned. topic: title: Topic Name content: > Unique Help Topic name. htstatus: title: Status content: > If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available. status: title: Ticket Status content: > Select the Ticket Status assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new Ticket Status. type: title: Type content: > If a <span class="doc-desc-title">Help Topic</span> is labeled as Private, it will only be available for Agents to choose when an Agent opens a new Ticket under the Staff Panel. parent_topic: title: Parent Topic content: > Select the Parent Topic to which this <span class="doc-desc-title">Help Topic</span> will belong. The Parent Topic will appear first in the listing with this <span class="doc-desc-title">Help Topic</span> listed behind the parent. custom_form: title: Custom Form content: > Custom Forms will help you acquire more specific information from Users that are relevant to this <span class="doc-desc-title">Help Topic</span>. links: - title: Manage Custom Forms href: /scp/forms.php priority: title: Priority content: > Select the Priority assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new ticket Priority. department: title: Department content: > Choose Department to which new tickets under this Help Topic will be routed. links: - title: Manage Departments href: /scp/departments.php sla_plan: title: SLA Plan content: > Choose SLA plan associated with this <span class="doc-desc-title">Help Topic</span>. <br><br> This selection will override any selected Department's SLA plan links: - title: Manage SLA Plans href: /scp/slas.php thank_you_page: title: Thank-You Page content: > Choose the Thank-You Page to which a User is directed after opening a Ticket under this <span class="doc-desc-title">Help Topic</span>. links: - title: Manage Thank-You Pages href: /scp/pages.php auto_assign_to: title: Auto-assign New Tickets content: > Optionally choose an Agent or Team to auto-assign tickets opened with this <span class="doc-desc-title">Help Topic</span> <br><br> Ticket Filters can override assignment. links: - title: Manage Staff and Teams href: /scp/staff.php ticket_auto_response: title: Ticket Auto-response content: > If checked, the setting will disable new ticket auto-responses for this <span class="doc-desc-title">Help Topic</span>. <br><br> This overrides the autoresponder setting for the <span class="doc-desc-title">Department</span> as well as global <span class="doc-desc-title">Autoresponder settings</span>. links: - title: Autoresponder Settings href: /scp/settings.php?t=autoresp custom_numbers: title: Custom Ticket Numbers content: > Choose "Custom" here to override the system default ticket numbering format for tickets created in this help topic. See the help tips on the Settings / Tickets page for more details on the settings.
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