golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/i18n/en_US/help/tips

File/Folder	Size	Actions
dashboard.audit_logs.yaml	1.09 KB
dashboard.dashboard.yaml	3.33 KB
dashboard.my_profile.yaml	2.68 KB
dashboard.staff_directory.yaml	1.08 KB
dashboard.system_logs.yaml	2.69 KB
emails.banlist.yaml	669 B
emails.diagnostic.yaml	944 B
emails.email.yaml	6.49 KB
emails.template.yaml	1.46 KB
forms.yaml	3.87 KB
install.yaml	2.39 KB
knowledgebase.canned_response.yaml	1.17 KB
knowledgebase.category.yaml	534 B
knowledgebase.faq.yaml	880 B
manage.api_keys.yaml	1.08 KB
manage.custom_list.yaml	1.64 KB
manage.filter.yaml	5.37 KB
manage.helptopic.yaml	4.16 KB
manage.pages.yaml	1.31 KB
manage.schedule.yaml	1.18 KB
manage.sla.yaml	1.68 KB
org.yaml	1.16 KB
settings.agents.yaml	3.29 KB
settings.alerts.yaml	2.98 KB
settings.autoresponder.yaml	2.02 KB
settings.email.yaml	5.04 KB
settings.kb.yaml	1.5 KB
settings.pages.yaml	2.83 KB
settings.system.yaml	9.15 KB
settings.tasks.yaml	3.49 KB
settings.ticket.yaml	5.87 KB
settings.users.yaml	3.57 KB
staff.agent.yaml	4.43 KB
staff.agents.yaml	496 B
staff.department.yaml	4.51 KB
staff.departments.yaml	972 B
staff.groups.yaml	1.07 KB
staff.staff_members.yaml	1.04 KB
staff.team.yaml	1.68 KB
staff.yaml	1.05 KB
tasks.queue.yaml	976 B
tickets.queue.yaml	2.87 KB

Edit: staff.department.yaml

#
# This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
status:
 title: Status
 content: >
 If disabled or archived, this Department
 will not be available.
type:
 title: Type
 content: >
 Select Private if you wish to mask
 assignments to this Department in the Client Portal. Additionally,
 when labeled as Private, the Department Signature will not be
 displayed in email replies.
 
 At least one department must be Public

email:
    title: Email
    content: >
        Email Address used when responses are sent to Users when Agents post
        Responses to Tickets.

template:
 title: Template Set
 content: >
 Email Template Set used for
 Auto-Responses and Alerts &amp; Notices for tickets routed to this
 Department.
 links:
 - title: Manage Templates
 href: /scp/templates.php

sla:
    title: SLA
    content: >
        Service Level Agreement for tickets routed to this Department.
    links:
      - title: Manage SLA Plans
        href: /scp/slas.php

schedule:
 title: Schedule
 content: >
 Schedule used by SLA when rendering tickets, routed to this Department,
 Overdue.
 
 This setting takes precedence over System and SLA schedule settings.
 links:
 - title: Manage Schedules
 href: /scp/schedules.php

manager:
 title: Department Manager
 content: >
 Select a Manager for this department.
 
 Managers can be configured to receive special alerts and
 also have the right to unassign tickets.
 links:
 - title: Manage Alerts &amp; Notices
 href: /scp/settings.php?t=alerts

group_membership:
 title: Alerts &amp; Notices Recipients
 content: >
 Select the recipients of configured Alerts &amp; Notices.
 links:
 - title: Configure Alerts &amp; Notices
 href: "/scp/settings.php?t=tickets#alerts"

sandboxing:
    title: Ticket Assignment Restrictions
    content: >
        Determine if Tickets can be assigned to all agents,
        agents with Primary or Extended Department access,
        or only agents with Primary Department access.

disable_auto_claim:
 title: Disable Auto Claim
 content: >
 Check this to disable auto-claim on response/reply for
 this department.
 
 Agents can still manually claim unassigned tickets

disable_reopen_auto_assign:
 title: Disable Auto Assign on Reopen
 content: >
 Check this to disable auto-assignment of reopened tickets for
 this department.
 
 Otherwise, the Ticket will be auto assigned to the last responding Agent

auto_response_settings:
    title: Autoresponder Settings
    content: >
        This allows you to override the global Autoresponder settings for
        this Department.

new_ticket:
    title: New Ticket Auto-Response
    content: >
        You may disable the Auto-Response sent to the User when a new ticket
        is created and routed to this Department.

new_message:
    title: New Message Auto-Response
    content: >
        You may disable the Auto-Response sent to the User to confirm
        a newly posted message for tickets in this Department.

auto_response_email:
    title: Auto Response Email
    content: >
        Select an email address from which Auto-Responses are sent for this
        Department.

department_access:
    title: Group Access
    content: >
        Allow Agents of other Departments access to this Deparmtent's
        tickets.

department_signature:
 title: Department Signature
 content: >
 Signature is made available as a choice, for Public Departments, on Agent Responses.