golden hour

/home/doctorbruno/public_html/taeionline.com/support/include

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ajax.admin.php	7.29 KB
ajax.config.php	4.61 KB
ajax.content.php	9.76 KB
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ajax.export.php	1006 B
ajax.filter.php	874 B
ajax.forms.php	13.84 KB
ajax.i18n.php	5.1 KB
ajax.kbase.php	2.93 KB
ajax.note.php	2.05 KB
ajax.orgs.php	11.73 KB
ajax.plugins.php	2.15 KB
ajax.schedule.php	4.29 KB
ajax.search.php	12.72 KB
ajax.sequence.php	3.2 KB
ajax.staff.php	11.62 KB
ajax.tasks.php	33.87 KB
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ajax.tickets.php	79.7 KB
ajax.tips.php	1.66 KB
ajax.upgrader.php	2.24 KB
ajax.users.php	18.33 KB
api.cron.php	1.06 KB
api.tickets.php	10.36 KB
class.2fa.php	7.76 KB
class.ajax.php	1.45 KB
class.api.php	15.31 KB
class.app.php	1.49 KB
class.attachment.php	6.95 KB
class.auth.php	50.73 KB
class.avatar.php	6.44 KB
class.banlist.php	2.58 KB
class.base32.php	4.07 KB
class.businesshours.php	7.08 KB
class.canned.php	9.05 KB
class.captcha.php	1.73 KB
class.category.php	11.14 KB
class.charset.php	3.41 KB
class.cli.php	9.48 KB
class.client.php	15.39 KB
class.collaborator.php	5.65 KB
class.company.php	2.65 KB
class.config.php	60.36 KB
class.controller.php	1.15 KB
class.cron.php	3.6 KB
class.crypto.php	18.92 KB
class.csrf.php	2.38 KB
class.dept.php	33.21 KB
class.dispatcher.php	7.12 KB
class.draft.php	6.23 KB
class.dynamic_forms.php	64.98 KB
class.email.php	49 KB
class.error.php	1.69 KB
class.export.php	32.92 KB
class.faq.php	15.05 KB
class.file.php	34.59 KB
class.filter.php	31.9 KB
class.filter_action.php	23.67 KB
class.format.php	44.3 KB
class.forms.php	195.58 KB
class.http.php	7.16 KB
class.i18n.php	24.28 KB
class.import.php	6.9 KB
class.json.php	2.71 KB
class.knowledgebase.php	5.8 KB
class.list.php	42 KB
class.lock.php	4.05 KB
class.log.php	1.55 KB
class.mail.php	35.76 KB
class.mailer.php	25.75 KB
class.mailfetch.php	9.72 KB
class.mailparse.php	30.99 KB
class.message.php	6.42 KB
class.migrater.php	5.2 KB
class.misc.php	7.5 KB
class.model.php	2.3 KB
class.nav.php	14.15 KB
class.note.php	2.39 KB
class.oauth2.php	4.04 KB
class.organization.php	22.45 KB
class.orm.php	120.9 KB
class.osticket.php	20.64 KB
class.ostsession.php	21.86 KB
class.page.php	10.59 KB
class.pagenate.php	5.53 KB
class.passwd.php	1.21 KB
class.pdf.php	3.83 KB
class.plugin.php	36.13 KB
class.priority.php	1.81 KB
class.queue.php	103.51 KB
class.report.php	11.76 KB
class.role.php	11.27 KB
class.schedule.php	46.28 KB
class.search.php	61.66 KB
class.sequence.php	7.27 KB
class.session.php	19.25 KB
class.setup.php	3.55 KB
class.signal.php	4.16 KB
class.sla.php	9.11 KB
class.staff.php	60.21 KB
class.task.php	56.21 KB
class.team.php	12.31 KB
class.template.php	23.45 KB
class.thread.php	108.96 KB
class.thread_actions.php	17.08 KB
class.ticket.php	167.39 KB
class.timezone.php	21.94 KB
class.topic.php	20.06 KB
class.translation.php	34.79 KB
class.upgrader.php	13.76 KB
class.user.php	43.4 KB
class.usersession.php	7.55 KB
class.util.php	10.07 KB
class.validator.php	12.94 KB
class.variable.php	11.93 KB
class.xml.php	3.23 KB
class.yaml.php	1.15 KB
cli	-
client	-
config	-
fpdf	-
htmLawed.php	53.53 KB
html2text.php	33.71 KB
i18n	-
index.php	37 B
laminas-mail	-
mpdf	-
mysqli.php	9.55 KB
ost-config.php	5.63 KB
ost-sampleconfig.php	6.24 KB
pear	-
plugins	-
staff	-
tnef_decoder.php	19.82 KB
upgrader	-

Edit: class.sla.php

<?php
/*********************************************************************
    class.sla.php

SLA
    Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
include_once INCLUDE_DIR.'class.businesshours.php';
include_once INCLUDE_DIR.'class.schedule.php';

class SLA extends VerySimpleModel
implements TemplateVariable {

static $meta = array(
        'table' => SLA_TABLE,
        'pk' => array('id'),
    );

const FLAG_ACTIVE       = 0x0001;
    const FLAG_ESCALATE     = 0x0002;
    const FLAG_NOALERTS     = 0x0004;
    const FLAG_TRANSIENT    = 0x0008;

protected $_config;
    protected $_schedule;

function getId() {
        return $this->id;
    }

function getName() {
        return $this->getLocal('name');
    }

function getGracePeriod() {
        return $this->grace_period;
    }

// Add Grace Period to datetime
    function addGracePeriod(Datetime $date, BusinessHoursSchedule $schedule
            = null, &$timeline=array()) {
        global $cfg;

// Requested schedule takes precedence, then local and lastly the
        // system default as a fall-back
        if (($schedule = $schedule ?: $this->getSchedule() ?:
                    $cfg->getDefaultSchedule())) {
            if (($schedule->addWorkingHours($date,
                            $this->getGracePeriod(), $timeline)))
                return $date;
        }

// No schedule, no problem - just add the hours and call ot a day.
        $time = round($this->getGracePeriod()*3600);
        $interval = new DateInterval('PT'.$time.'S');
        $date->add($interval);

return $date;
    }

function getScheduleId() {
        return $this->schedule_id;
    }

function getSchedule() {
        if (!isset($this->_schedule) && $this->getScheduleId())
            $this->_schedule = BusinessHoursSchedule::lookup(
                    $this->getScheduleId());

return $this->_schedule;
    }

function getInfo() {
        $base = $this->ht;
        $base['isactive'] = $this->flags & self::FLAG_ACTIVE;
        $base['disable_overdue_alerts'] = $this->flags & self::FLAG_NOALERTS;
        $base['enable_priority_escalation'] = $this->flags & self::FLAG_ESCALATE;
        $base['transient'] = $this->flags & self::FLAG_TRANSIENT;
        return $base;
    }

function getCreateDate() {
        return $this->created;
    }

function getUpdateDate() {
        return $this->updated;
    }

function isActive() {
        return $this->flags & self::FLAG_ACTIVE;
    }

function isTransient() {
        return $this->flags & self::FLAG_TRANSIENT;
    }

function sendAlerts() {
        return 0 === ($this->flags & self::FLAG_NOALERTS);
    }

function hasFlag($flag) {
        return ($this->get('flags', 0) & $flag) != 0;
    }

function flagChanged($flag, $var) {
        if (($this->hasFlag($flag) && $var != $flag) ||
            (!$this->hasFlag($flag) && $var == $flag))
                return true;
    }

function alertOnOverdue() {
        return $this->sendAlerts();
    }

function priorityEscalation() {
        return $this->flags && self::FLAG_ESCALATE;
    }

function getTranslateTag($subtag) {
        return _H(sprintf('sla.%s.%s', $subtag, $this->getId()));
    }

function getLocal($subtag) {
        $tag = $this->getTranslateTag($subtag);
        $T = CustomDataTranslation::translate($tag);
        return $T != $tag ? $T : $this->ht[$subtag];
    }

static function getLocalById($id, $subtag, $default) {
        $tag = _H(sprintf('sla.%s.%s', $subtag, $id));
        $T = CustomDataTranslation::translate($tag);
        return $T != $tag ? $T : $default;
    }

// TemplateVariable interface
    function asVar() {
        return $this->getName();
    }

static function getVarScope() {
        return array(
            'name' => __('Service Level Agreement'),
            'graceperiod' => __("Grace Period (hrs)"),
        );
    }

function update($vars, &$errors) {
        $vars = Format::htmlchars($vars);
        if (!$vars['grace_period'])
            $errors['grace_period'] = __('Grace period required');
        elseif (!is_numeric($vars['grace_period']))
            $errors['grace_period'] = __('Numeric value required (in hours)');
        elseif ($vars['grace_period'] > 8760)
            $errors['grace_period'] = sprintf(
                    __('%s cannot be more than 8760 hours'),
                    __('Grace period')
                    );

if (!$vars['name'])
            $errors['name'] = __('Name is required');
        elseif (($sid=SLA::getIdByName($vars['name'])) && $sid!=$vars['id'])
            $errors['name'] = __('Name already exists');

if ($errors)
            return false;

$vars['disable_overdue_alerts'] = isset($vars['disable_overdue_alerts']) ? self::FLAG_NOALERTS : 0;
        $vars['transient'] = isset($vars['transient']) ? self::FLAG_TRANSIENT : 0;
        //flags
        $auditDisableOverdue = $this->flagChanged(self::FLAG_NOALERTS, $vars['disable_overdue_alerts']);
        $auditTransient = $this->flagChanged(self::FLAG_TRANSIENT, $vars['transient']);
        $auditStatus = $this->flagChanged(self::FLAG_ACTIVE, $vars['isactive']);

foreach ($vars as $key => $value) {
            if (isset($this->$key) && ($this->$key != $value) ||
               ($auditDisableOverdue && $key == 'disable_overdue_alerts' ||
                $auditTransient && $key == 'transient' || $auditStatus && $key == 'isactive')) {
                $type = array('type' => 'edited', 'key' => $key);
                Signal::send('object.edited', $this, $type);
            }
        }

$this->name = $vars['name'];
        $this->schedule_id = $vars['schedule_id'];
        $this->grace_period = $vars['grace_period'];
        $this->notes = Format::sanitize($vars['notes']);
        $this->flags =
              ($vars['isactive'] ? self::FLAG_ACTIVE : 0)
            | ($vars['disable_overdue_alerts'])
            | ($vars['enable_priority_escalation'])
            | ($vars['transient']);

if ($this->save())
            return true;

if (isset($this->id)) {
            $errors['err']=sprintf(__('Unable to update %s.'), __('this SLA plan'))
               .' '.__('Internal error occurred');
        } else {
            $errors['err']=sprintf(__('Unable to add %s.'), __('this SLA plan'))
               .' '.__('Internal error occurred');
        }

return false;
    }

function save($refetch=false) {
        if ($this->dirty)
            $this->updated = SqlFunction::NOW();

return parent::save($refetch || $this->dirty);
    }

function delete() {
        global $cfg;

if(!$cfg || $cfg->getDefaultSLAId()==$this->getId())
            return false;

//TODO: Use ORM to delete & update
        $id=$this->getId();
        $sql='DELETE FROM '.SLA_TABLE.' WHERE id='.db_input($id).' LIMIT 1';
        if(db_query($sql) && ($num=db_affected_rows())) {
            db_query('UPDATE '.DEPT_TABLE.' SET sla_id=0 WHERE sla_id='.db_input($id));
            db_query('UPDATE '.TOPIC_TABLE.' SET sla_id=0 WHERE sla_id='.db_input($id));
            db_query('UPDATE '.TICKET_TABLE.' SET sla_id='.db_input($cfg->getDefaultSLAId()).' WHERE sla_id='.db_input($id));
        }

$type = array('type' => 'deleted');
        Signal::send('object.deleted', $this, $type);

return $num;
    }

/** static functions **/
    static function getSLAs($criteria=array()) {

$slas = self::objects()
           ->order_by('name')
           ->values_flat('id', 'name', 'flags', 'grace_period');

$entries = array();
        foreach ($slas as $row) {
            if ($criteria['nameOnly'])
                $entries[$row[0]] = __(self::getLocalById($row[0], 'name', $row[1]));
            else {
                $row[2] = $row[2] & self::FLAG_ACTIVE;
                $entries[$row[0]] = sprintf(__('%s (%d hours - %s)'
                            /* Tokens are <name> (<#> hours - <Active|Disabled>) */),
                            self::getLocalById($row[0], 'name', $row[1]),
                            $row[3],
                            $row[2] ? __('Active') : __('Disabled'));
            }
        }

return $entries;
    }

static function getSLAName($id) {
        $slas = static::getSLAs();
        return @$slas[$id];
    }

static function getIdByName($name) {
        $row = static::objects()
            ->filter(array('name'=>$name))
            ->values_flat('id')
            ->first();

return $row ? $row[0] : 0;
    }

function __toString() {
        return $this->getName();
    }

static function create($vars=false, &$errors=array()) {
        $vars = Format::htmlchars($vars);
        $sla = new static($vars);
        $sla->created = SqlFunction::NOW();
        return $sla;
    }

static function __create($vars, &$errors=array()) {
        $sla = self::create($vars);
        $sla->save();
        return $sla;
    }
}
?>