golden hour

/home/doctorbruno/public_html/doctorbruno.info/taeionline/support/include/staff

File/Folder	Size	Actions
apikey.inc.php	4.69 KB
apikeys.inc.php	7.6 KB
banlist.inc.php	8.71 KB
banrule.inc.php	2.96 KB
cannedresponse.inc.php	6.09 KB
cannedresponses.inc.php	8.47 KB
categories.inc.php	7.03 KB
category.inc.php	6.51 KB
dashboard.inc.php	6.35 KB
department.inc.php	22.78 KB
departments.inc.php	10.42 KB
directory.inc.php	5.95 KB
dynamic-form.inc.php	15.2 KB
dynamic-forms.inc.php	5.26 KB
dynamic-list.inc.php	11.12 KB
dynamic-lists.inc.php	4.62 KB
email.inc.php	10.47 KB
emails.inc.php	7.03 KB
faq-categories.inc.php	7.13 KB
faq-category.inc.php	3.52 KB
faq-view.inc.php	3.52 KB
faq.inc.php	10.31 KB
filter.inc.php	18.98 KB
filters.inc.php	9.47 KB
footer.inc.php	3.87 KB
header.inc.php	6.02 KB
helptopic.inc.php	20.78 KB
helptopics.inc.php	9.93 KB
index.php	37 B
login.header.php	1.37 KB
login.tpl.php	6.76 KB
org-view.inc.php	4.45 KB
orgs.inc.php	8.57 KB
page.inc.php	7.87 KB
pages.inc.php	7.64 KB
plugin-add.inc.php	1.84 KB
plugin-instance.inc.php	1.31 KB
plugin.inc.php	4.67 KB
plugins.inc.php	5.81 KB
profile.inc.php	20.72 KB
pwreset.login.php	1.77 KB
pwreset.php	1.7 KB
pwreset.sent.php	1.59 KB
queue.inc.php	15.59 KB
queues-ticket.inc.php	4.56 KB
role.inc.php	4.91 KB
roles.inc.php	5.5 KB
schedule.inc.php	4.53 KB
schedules.inc.php	5.34 KB
settings-agents.inc.php	13.15 KB
settings-alerts.inc.php	10.68 KB
settings-autoresp.inc.php	2.48 KB
settings-emails.inc.php	9.88 KB
settings-kb.inc.php	2.18 KB
settings-pages.inc.php	15.32 KB
settings-system.inc.php	22.99 KB
settings-tasks.inc.php	14.99 KB
settings-tickets.inc.php	13.7 KB
settings-users.inc.php	9.36 KB
slaplan.inc.php	5.96 KB
slaplans.inc.php	7.99 KB
staff.inc.php	21.42 KB
staffmembers.inc.php	12.63 KB
syslogs.inc.php	8.58 KB
system.inc.php	7.82 KB
task-view.inc.php	93 B
tasks.inc.php	17.99 KB
team.inc.php	8.76 KB
teams.inc.php	8.14 KB
template.inc.php	7.21 KB
templates	-
templates.inc.php	8.25 KB
ticket-edit.inc.php	8.62 KB
ticket-open.inc.php	23.7 KB
ticket-relations.inc.php	1.27 KB
ticket-tasks.inc.php	7.32 KB
ticket-view.inc.php	70.54 KB
tickets.inc.php	25.45 KB
tpl.inc.php	5.77 KB
user-view.inc.php	9.22 KB
users.inc.php	12.88 KB

Edit: ticket-view.inc.php

<?php
//Note that ticket obj is initiated in tickets.php.
if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');

//Make sure the staff is allowed to access the page.
if(!@$thisstaff->isStaff() || !$ticket->checkStaffPerm($thisstaff)) die('Access Denied');

//Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
$info=($_POST && $errors)?Format::input($_POST):array();

$type = array('type' => 'viewed');
Signal::send('object.view', $ticket, $type);

//Get the goodies.
$dept     = $ticket->getDept();  //Dept
$role     = $ticket->getRole($thisstaff);
$staff    = $ticket->getStaff(); //Assigned or closed by..
$user     = $ticket->getOwner(); //Ticket User (EndUser)
$team     = $ticket->getTeam();  //Assigned team.
$sla      = $ticket->getSLA();
$lock     = $ticket->getLock();  //Ticket lock obj
$children = $ticket->getChildren();
$thread = $ticket->getThread();
if (!$lock && $cfg->getTicketLockMode() == Lock::MODE_ON_VIEW)
    $lock = $ticket->acquireLock($thisstaff->getId());
$mylock = ($lock && $lock->getStaffId() == $thisstaff->getId()) ? $lock : null;
$id    = $ticket->getId();    //Ticket ID.
$isManager = $dept->isManager($thisstaff); //Check if Agent is Manager
$canRelease = ($isManager || $role->hasPerm(Ticket::PERM_RELEASE)); //Check if Agent can release tickets
$blockReply = $ticket->isChild() && $ticket->getMergeType() != 'visual';
$canMarkAnswered = ($isManager || $role->hasPerm(Ticket::PERM_MARKANSWERED)); //Check if Agent can mark as answered/unanswered

//Useful warnings and errors the user might want to know!
if ($ticket->isClosed() && !$ticket->isReopenable())
    $warn = sprintf(
            __('Current ticket status (%s) does not allow the end user to reply.'),
            $ticket->getStatus());
elseif ($blockReply)
    $warn = __('Child Tickets do not allow the end user or agent to reply.');
elseif ($ticket->isAssigned()
        && (($staff && $staff->getId()!=$thisstaff->getId())
            || ($team && !$team->hasMember($thisstaff))
        ))
    $warn.= sprintf('&nbsp;&nbsp;<span class="Icon assignedTicket">%s</span>',
            sprintf(__('Ticket is assigned to %s'),
                implode('/', $ticket->getAssignees())
                ));

if (!$errors['err']) {

if ($lock && $lock->getStaffId()!=$thisstaff->getId())
        $errors['err'] = sprintf(__('%s is currently locked by %s'),
                __('This ticket'),
                $lock->getStaffName());
    elseif (($emailBanned=Banlist::isBanned($ticket->getEmail())))
        $errors['err'] = __('Email is in banlist! Must be removed before any reply/response');
    elseif (!Validator::is_valid_email($ticket->getEmail()))
        $errors['err'] = __('EndUser email address is not valid! Consider updating it before responding');
}

$unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;

if($ticket->isOverdue())
    $warn.='&nbsp;&nbsp;<span class="Icon overdueTicket">'.__('Marked overdue!').'</span>';

?>
<div>
    <div id="msg_notice" style="display: none;"><span id="msg-txt"><?php echo $msg ?: ''; ?></span></div>
    <div class="sticky bar">
       <div class="content">
        <div class="pull-right flush-right">
            <?php
            if ($thisstaff->hasPerm(Email::PERM_BANLIST)
                    || $role->hasPerm(Ticket::PERM_EDIT)
                    || ($dept && $dept->isManager($thisstaff))) { ?>
            <span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-more" data-toggle="tooltip" title="<?php echo __('More');?>">
                <i class="icon-caret-down pull-right"></i>
                <span ><i class="icon-cog"></i></span>
            </span>
            <?php
            }

if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
                <a class="action-button pull-right" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Edit'); ?>" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i></a>
            <?php
            } ?>
            <span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-print" data-toggle="tooltip" title="<?php echo __('Print'); ?>">
                <i class="icon-caret-down pull-right"></i>
                <a id="ticket-print" aria-label="<?php echo __('Print'); ?>" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i></a>
            </span>
            <div id="action-dropdown-print" class="action-dropdown anchor-right">
              <ul>
                 <li title="PDF File"><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print&notes=0&events=0"><i
                 class="icon-file-text-alt"></i> <?php echo __('Ticket Thread'); ?></a>
                 <li title="PDF File"><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print&notes=1&events=0"><i
                 class="icon-file-text-alt"></i> <?php echo __('Thread + Internal Notes'); ?></a>
                 <li title="PDF File"><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print&notes=1&events=1"><i
                 class="icon-file-text-alt"></i> <?php echo __('Thread + Internal Notes + Events'); ?></a>
                 <?php if (extension_loaded('zip')) { ?>
                 <li title="ZIP Archive"><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=zip&notes=1"><i
                 class="icon-folder-close-alt"></i> <?php echo __('Thread + Internal Notes + Attachments'); ?></a>
                 <li title="ZIP Archive"><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=zip&notes=1&tasks=1"><i
                 class="icon-folder-close-alt"></i> <?php echo __('Thread + Internal Notes + Attachments + Tasks'); ?></a>
                 <?php } ?>
              </ul>
            </div>
            <?php
            // Transfer
            if ($role->hasPerm(Ticket::PERM_TRANSFER)) {?>
            <a class="action-button pull-right ticket-action" id="ticket-transfer" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
                data-redirect="tickets.php"
                href="#tickets/<?php echo $ticket->getId(); ?>/transfer"><i class="icon-share"></i></a>
            <?php
            } ?>

<?php
            // Assign
            if ($ticket->isOpen() && $role->hasPerm(Ticket::PERM_ASSIGN)) {?>
            <span class="action-button pull-right"
                data-dropdown="#action-dropdown-assign"
                data-placement="bottom"
                data-toggle="tooltip"
                title=" <?php echo $ticket->isAssigned() ? __('Assign') : __('Reassign'); ?>"
                >
                <i class="icon-caret-down pull-right"></i>
                <a class="ticket-action" id="ticket-assign"
                    data-redirect="tickets.php"
                    href="#tickets/<?php echo $ticket->getId(); ?>/assign"><i class="icon-user"></i></a>
            </span>
            <div id="action-dropdown-assign" class="action-dropdown anchor-right">
              <ul>
                <?php
                // Agent can claim team assigned ticket
                if (!$ticket->getStaff()
                        && (!$dept->assignMembersOnly()
                            || $dept->isMember($thisstaff))
                        ) { ?>
                 <li><a class="no-pjax ticket-action"
                    data-redirect="tickets.php?id=<?php echo
                    $ticket->getId(); ?>"
                    href="#tickets/<?php echo $ticket->getId(); ?>/claim"><i
                    class="icon-chevron-sign-down"></i> <?php echo __('Claim'); ?></a>
                <?php
                } ?>
                 <li><a class="no-pjax ticket-action"
                    data-redirect="tickets.php"
                    href="#tickets/<?php echo $ticket->getId(); ?>/assign/agents"><i
                    class="icon-user"></i> <?php echo __('Agent'); ?></a>
                 <li><a class="no-pjax ticket-action"
                    data-redirect="tickets.php"
                    href="#tickets/<?php echo $ticket->getId(); ?>/assign/teams"><i
                    class="icon-group"></i> <?php echo __('Team'); ?></a>
              </ul>
            </div>
            <?php
            } ?>
            <div id="action-dropdown-more" class="action-dropdown anchor-right">
              <ul>
                <?php
                 if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
                    <li><a class="change-user" href="#tickets/<?php
                    echo $ticket->getId(); ?>/change-user"
                    onclick="javascript:
                        saveDraft();"
                    ><i class="icon-user"></i> <?php
                    echo __('Change Owner'); ?></a></li>
                <?php
                 }

if ($role->hasPerm(Ticket::PERM_MERGE) && !$ticket->isChild()) { ?>
                     <li><a href="#ajax.php/tickets/<?php echo $ticket->getId();
                         ?>/merge" onclick="javascript:
                         $.dialog($(this).attr('href').substr(1), 201);
                         return false"
                         ><i class="icon-code-fork"></i> <?php echo __('Merge Tickets'); ?></a></li>
                 <?php
                  }

if ($role->hasPerm(Ticket::PERM_LINK) && $ticket->getMergeType() == 'visual') { ?>
                     <li><a href="#ajax.php/tickets/<?php echo $ticket->getId();
                         ?>/link" onclick="javascript:
                         $.dialog($(this).attr('href').substr(1), 201);
                         return false"
                         ><i class="icon-link"></i> <?php echo __('Link Tickets'); ?></a></li>
                 <?php
                 }

if ($ticket->isAssigned() && $canRelease) { ?>
                        <li><a href="#tickets/<?php echo $ticket->getId();
                            ?>/release" class="ticket-action"
                             data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>" >
                               <i class="icon-unlock"></i> <?php echo __('Release (unassign) Ticket'); ?></a></li>
                 <?php
                 }
                 if($ticket->isOpen() && $isManager) {
                    if(!$ticket->isOverdue()) { ?>
                        <li><a class="confirm-action" id="ticket-overdue" href="#overdue"><i class="icon-bell"></i> <?php
                            echo __('Mark as Overdue'); ?></a></li>
                    <?php
                    }
                 }
                 if($ticket->isOpen() && $canMarkAnswered) {
                    if($ticket->isAnswered()) { ?>
                    <li><a href="#tickets/<?php echo $ticket->getId();
                        ?>/mark/unanswered" class="ticket-action"
                            data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>">
                            <i class="icon-circle-arrow-left"></i> <?php
                            echo __('Mark as Unanswered'); ?></a></li>
                    <?php
                    } else { ?>
                    <li><a href="#tickets/<?php echo $ticket->getId();
                        ?>/mark/answered" class="ticket-action"
                            data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>">
                            <i class="icon-circle-arrow-right"></i> <?php
                            echo __('Mark as Answered'); ?></a></li>
                    <?php
                    }
                } ?>

<?php
                if ($role->hasPerm(Ticket::PERM_REFER)) { ?>
                <li><a href="#tickets/<?php echo $ticket->getId();
                    ?>/referrals" class="ticket-action"
                     data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>" >
                       <i class="icon-exchange"></i> <?php echo __('Manage Referrals'); ?></a></li>
                <?php
                } ?>
                <?php
                if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
                <li><a href="#ajax.php/tickets/<?php echo $ticket->getId();
                    ?>/forms/manage" onclick="javascript:
                    $.dialog($(this).attr('href').substr(1), 201);
                    return false"
                    ><i class="icon-paste"></i> <?php echo __('Manage Forms'); ?></a></li>
                <?php
                }

if ($role->hasPerm(Ticket::PERM_REPLY) && $thread && $ticket->getId() == $thread->getObjectId()) {
                    ?>
                <li>

<?php
                    $recipients = __(' Manage Collaborators');

echo sprintf('<a class="collaborators manage-collaborators"
                            href="#thread/%d/collaborators/1"><i class="icon-group"></i>%s</a>',
                            $ticket->getThreadId(),
                            $recipients);
                   ?>
                </li>
                <?php
                } ?>

<?php           if ($thisstaff->hasPerm(Email::PERM_BANLIST)
                    && $role->hasPerm(Ticket::PERM_REPLY)) {
                     if(!$emailBanned) {?>
                        <li><a class="confirm-action" id="ticket-banemail"
                            href="#banemail"><i class="icon-ban-circle"></i> <?php echo sprintf(
                                Format::htmlchars(__('Ban Email <%s>')),
                                $ticket->getEmail()); ?></a></li>
                <?php
                     } elseif($unbannable) { ?>
                        <li><a  class="confirm-action" id="ticket-banemail"
                            href="#unbanemail"><i class="icon-undo"></i> <?php echo sprintf(
                                Format::htmlchars(__('Unban Email <%s>')),
                                $ticket->getEmail()); ?></a></li>
                    <?php
                     }
                  }
                  Signal::send('ticket.view.more', $ticket, $extras);
                  if ($role->hasPerm(Ticket::PERM_DELETE)) {
                     ?>
                    <li class="danger"><a class="ticket-action" href="#tickets/<?php
                    echo $ticket->getId(); ?>/status/delete"
                    data-redirect="tickets.php"><i class="icon-trash"></i> <?php
                    echo __('Delete Ticket'); ?></a></li>
                <?php
                 }
                ?>
              </ul>
            </div>
                <?php
                if (count($children) != 0)
                    echo sprintf('<span style="font-weight: 700; line-height: 26px;">%s</span>', __('PARENT'));
                elseif ($ticket->isChild())
                    echo sprintf('<span style="font-weight: 700; line-height: 26px;">%s</span>', __('CHILD'));
                if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
                <a href="#post-reply" class="post-response action-button"
                data-placement="bottom" data-toggle="tooltip"
                title="<?php echo __('Post Reply'); ?>"><i class="icon-mail-reply"></i></a>
                <?php
                } ?>
                <a href="#post-note" id="post-note" class="post-response action-button"
                data-placement="bottom" data-toggle="tooltip"
                title="<?php echo __('Post Internal Note'); ?>"><i class="icon-file-text"></i></a>
                <?php // Status change options
                echo TicketStatus::status_options();
                ?>
           </div>
        <div class="flush-left">
             <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>"
             title="<?php echo __('Reload'); ?>"><i class="icon-refresh"></i>
             <?php echo sprintf(__('Ticket #%s'), $ticket->getNumber()); ?></a>
            </h2>
        </div>
    </div>
  </div>
</div>
<div class="clear tixTitle has_bottom_border">
    <h3>
    <?php $subject_field = TicketForm::getInstance()->getField('subject');
        echo $subject_field ? $subject_field->display($ticket->getSubject())
            : Format::htmlchars($ticket->getSubject()); ?>
    </h3>
</div>
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
    <tr>
        <td width="50%">
            <table border="0" cellspacing="0" cellpadding="4" width="100%">
                <tr>
                    <th width="100"><?php echo __('Status');?>:</th>
                    <?php
                         if ($role->hasPerm(Ticket::PERM_CLOSE)) {?>
                         <td>
                          <a class="tickets-action" data-dropdown="#action-dropdown-statuses" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Change Status'); ?>"
                              data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
                              href="#statuses"
                              onclick="javascript:
                                  saveDraft();"
                              >
                              <?php echo $ticket->getStatus(); ?>
                          </a>
                        </td>
                      <?php } else { ?>
                          <td><?php echo ($S = $ticket->getStatus()) ? $S->display() : ''; ?></td>
                      <?php } ?>
                </tr>
                <tr>
                    <th><?php echo __('Priority');?>:</th>
                      <?php
                      if ($role->hasPerm(Ticket::PERM_EDIT)
                        && ($pf = $ticket->getPriorityField())) { ?>
                           <td>
                             <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
                                 href="#tickets/<?php echo $ticket->getId();?>/field/<?php echo $pf->getId();?>/edit">
                                 <span id="field_<?php echo $pf->getId(); ?>"><?php echo $pf->getAnswer()->display(); ?></span>
                             </a>
                           </td>
                      <?php } else { ?>
                           <td><?php echo $ticket->getPriority(); ?></td>
                      <?php } ?>
                </tr>
                <tr>
                    <th><?php echo __('Department');?>:</th>
                    <?php
                    if ($role->hasPerm(Ticket::PERM_TRANSFER)) {?>
                      <td>
                          <a class="ticket-action" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
                            data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
                            href="#tickets/<?php echo $ticket->getId(); ?>/transfer"
                            onclick="javascript:
                                saveDraft();"
                            ><?php echo Format::htmlchars($ticket->getDeptName()); ?>
                        </a>
                      </td>
                    <?php
                  }else {?>
                    <td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
                  <?php } ?>
                </tr>
                <tr>
                    <th><?php echo __('Create Date');?>:</th>
                    <td><?php echo Format::datetime($ticket->getCreateDate()); ?></td>
                </tr>
            </table>
        </td>
        <td width="50%" style="vertical-align:top">
            <table border="0" cellspacing="0" cellpadding="4" width="100%">
                <tr>
                    <th width="100"><?php echo __('User'); ?>:</th>
                    <td><a href="#tickets/<?php echo $ticket->getId(); ?>/user"
                        onclick="javascript:
                            saveDraft();
                            $.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/user',
                                    function (user) {
                                        $('#user-'+user.id+'-name').text(user.name);
                                        $('#user-'+user.id+'-email').text(user.email);
                                        $('#user-'+user.id+'-phone').text(user.phone);
                                        $('select#emailreply option[value=1]').text(user.name+' <'+user.email+'>');
                                    });
                            return false;
                            "><i class="icon-user"></i> <span id="user-<?php echo $ticket->getOwnerId(); ?>-name"
                            ><?php echo Format::htmlchars($ticket->getName());
                        ?></span></a>
                        <?php
                        if ($user) { ?>
                            <a href="tickets.php?<?php echo Http::build_query(array(
                                'status'=>'open', 'a'=>'search', 'uid'=> $user->getId()
                            )); ?>" title="<?php echo __('Related Tickets'); ?>"
                            data-dropdown="#action-dropdown-stats">
                            (<b><?php echo $user->getNumTickets(); ?></b>)
                            </a>
                            <div id="action-dropdown-stats" class="action-dropdown anchor-right">
                                <ul>
                                    <?php
                                    if(($open=$user->getNumOpenTickets()))
                                        echo sprintf('<li><a href="tickets.php?a=search&status=open&uid=%s"><i class="icon-folder-open-alt icon-fixed-width"></i> %s</a></li>',
                                                $user->getId(), sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open));

if(($closed=$user->getNumClosedTickets()))
                                        echo sprintf('<li><a href="tickets.php?a=search&status=closed&uid=%d"><i
                                                class="icon-folder-close-alt icon-fixed-width"></i> %s</a></li>',
                                                $user->getId(), sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed));
                                    ?>
                                    <li><a href="tickets.php?a=search&uid=<?php echo $ticket->getOwnerId(); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
<?php   if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
                                    <li><a href="users.php?id=<?php echo
                                    $user->getId(); ?>"><i class="icon-user
                                    icon-fixed-width"></i> <?php echo __('Manage User'); ?></a></li>
<?php   } ?>
                                </ul>
                            </div>
                            <?php
                            if ($role->hasPerm(Ticket::PERM_EDIT) && $thread && $ticket->getId() == $thread->getObjectId()) {
                                if ($thread) {
                                    $numCollaborators = $thread->getNumCollaborators();
                                    if ($thread->getNumCollaborators())
                                        $recipients = sprintf(__('%d'),
                                                $numCollaborators);
                                } else
                                  $recipients = 0;

echo sprintf('<span><a class="manage-collaborators preview"
                                    href="#thread/%d/collaborators/1"><span id="t%d-recipients"><i class="icon-group"></i> (%s)</span></a></span>',
                                    $ticket->getThreadId(),
                                    $ticket->getThreadId(),
                                    $recipients);
                             }?>
<?php                   } # end if ($user) ?>
                    </td>
                </tr>
                <tr>
                    <th><?php echo __('Email'); ?>:</th>
                    <td>
                        <span id="user-<?php echo $ticket->getOwnerId(); ?>-email"><?php echo $ticket->getEmail(); ?></span>
                    </td>
                </tr>
<?php   if ($user->getOrganization()) { ?>
                <tr>
                    <th><?php echo __('Organization'); ?>:</th>
                    <td><i class="icon-building"></i>
                    <?php echo Format::htmlchars($user->getOrganization()->getName()); ?>
                        <a href="tickets.php?<?php echo Http::build_query(array(
                            'status'=>'open', 'a'=>'search', 'orgid'=> $user->getOrgId()
                        )); ?>" title="<?php echo __('Related Tickets'); ?>"
                        data-dropdown="#action-dropdown-org-stats">
                        (<b><?php echo $user->getNumOrganizationTickets(); ?></b>)
                        </a>
                            <div id="action-dropdown-org-stats" class="action-dropdown anchor-right">
                                <ul>
<?php   if ($open = $user->getNumOpenOrganizationTickets()) { ?>
                                    <li><a href="tickets.php?<?php echo Http::build_query(array(
                                        'a' => 'search', 'status' => 'open', 'orgid' => $user->getOrgId()
                                    )); ?>"><i class="icon-folder-open-alt icon-fixed-width"></i>
                                    <?php echo sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open); ?>
                                    </a></li>
<?php   }
        if ($closed = $user->getNumClosedOrganizationTickets()) { ?>
                                    <li><a href="tickets.php?<?php echo Http::build_query(array(
                                        'a' => 'search', 'status' => 'closed', 'orgid' => $user->getOrgId()
                                    )); ?>"><i class="icon-folder-close-alt icon-fixed-width"></i>
                                    <?php echo sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed); ?>
                                    </a></li>
                                    <li><a href="tickets.php?<?php echo Http::build_query(array(
                                        'a' => 'search', 'orgid' => $user->getOrgId()
                                    )); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
<?php   }
        if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
                                    <li><a href="orgs.php?id=<?php echo $user->getOrgId(); ?>"><i
                                        class="icon-building icon-fixed-width"></i> <?php
                                        echo __('Manage Organization'); ?></a></li>
<?php   } ?>
                                </ul>
                            </div>
                        </td>
                    </tr>
<?php   } # end if (user->org) ?>
                <tr>
                  <th><?php echo __('Source'); ?>:</th>
                  <td>
                  <?php
                         if ($role->hasPerm(Ticket::PERM_EDIT)) {
                             $source = $ticket->getField('source');?>
                    <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
                        href="#tickets/<?php echo $ticket->getId(); ?>/field/source/edit">
                        <span id="field_source">
                        <?php echo Format::htmlchars($ticket->getSource());
                        ?></span>
                    </a>
                      <?php
                         } else {
                            echo Format::htmlchars($ticket->getSource());
                        }

if (!strcasecmp($ticket->getSource(), 'Web') && $ticket->getIP())
                        echo '&nbsp;&nbsp; <span class="faded">('.Format::htmlchars($ticket->getIP()).')</span>';
                    ?>
                 </td>
                </tr>
            </table>
        </td>
    </tr>
</table>
<br>
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
    <tr>
        <td width="50%">
            <table cellspacing="0" cellpadding="4" width="100%" border="0">
                <?php
                if($ticket->isOpen()) { ?>
                <tr>
                    <th width="100"><?php echo __('Assigned To');?>:</th>
                    <?php
                    if ($role->hasPerm(Ticket::PERM_ASSIGN)) {?>
                    <td>
                        <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
                            href="#tickets/<?php echo $ticket->getId(); ?>/assign">
                            <span id="field_assign">
                                <?php if($ticket->isAssigned())
                                        echo Format::htmlchars(implode('/', $ticket->getAssignees()));
                                      else
                                        echo '<span class="faded">&mdash; '.__('Unassigned').' &mdash;</span>';
                        ?></span>
                        </a>
                    </td>
                    <?php
                    } else { ?>
                    <td>
                      <?php
                      if($ticket->isAssigned())
                          echo Format::htmlchars(implode('/', $ticket->getAssignees()));
                      else
                          echo '<span class="faded">&mdash; '.__('Unassigned').' &mdash;</span>';
                      ?>
                    </td>
                    <?php
                    } ?>
                </tr>
                <?php
                } else { ?>
                <tr>
                    <th width="100"><?php echo __('Closed By');?>:</th>
                    <td>
                        <?php
                        if(($staff = $ticket->getStaff()))
                            echo Format::htmlchars($staff->getName());
                        else
                            echo '<span class="faded">&mdash; '.__('Unknown').' &mdash;</span>';
                        ?>
                    </td>
                </tr>
                <?php
                } ?>
                <tr>
                    <th><?php echo __('SLA Plan');?>:</th>
                    <td>
                    <?php
                         if ($role->hasPerm(Ticket::PERM_EDIT)) {
                             $slaField = $ticket->getField('sla'); ?>
                          <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
                          href="#tickets/<?php echo $ticket->getId(); ?>/field/sla/edit">
                          <span id="field_sla"><?php echo $sla ?: __('None'); ?></span>
                      </a>
                      <?php } else { ?>
                        <span id="field_sla"><?php echo $sla ?: __('None'); ?></span>
                      <?php } ?>
                    </td>
                </tr>
                <?php
                if($ticket->isOpen()){ ?>
                <tr>
                    <th><?php echo __('Due Date');?>:</th>
                    <?php
                         if ($role->hasPerm(Ticket::PERM_EDIT)) {
                             $duedate = $ticket->getField('duedate'); ?>
                           <td>
                      <a class="inline-edit" data-placement="bottom" data-toggle="tooltip"
                          title="<?php echo __('Update'); ?>"
                          href="#tickets/<?php echo $ticket->getId();
                           ?>/field/duedate/edit">
                           <?php $due_date = Format::datetime($ticket->getEstDueDate()); ?>
                           <span id="field_duedate" <?php if (!$due_date) echo 'class="faded"'; ?>>
                               <?php echo $due_date ?: '&mdash;'.__('Empty').'&mdash;'; ?>
                           </span>
                      </a>
                           </td>
                      <?php } else { ?>
                           <td><?php echo Format::datetime($ticket->getEstDueDate()); ?></td>
                      <?php } ?>
                </tr>
                <?php
                }else { ?>
                <tr>
                    <th><?php echo __('Close Date');?>:</th>
                    <td><?php echo Format::datetime($ticket->getCloseDate()); ?></td>
                </tr>
                <?php
                }
                ?>
            </table>
        </td>
        <td width="50%">
            <table cellspacing="0" cellpadding="4" width="100%" border="0">
                <tr>
                    <th width="100"><?php echo __('Help Topic');?>:</th>
                      <?php
                           if ($role->hasPerm(Ticket::PERM_EDIT)) {
                               $topic = $ticket->getField('topic'); ?>
                             <td>
                        <a class="inline-edit" data-placement="bottom"
                            data-toggle="tooltip" title="<?php echo __('Update'); ?>"
                            href="#tickets/<?php echo $ticket->getId(); ?>/field/topic/edit">
                            <span id="field_topic">
                                <?php echo $ticket->getHelpTopic() ?: __('None'); ?>
                            </span>
                        </a>
                      </td>
                        <?php } else { ?>
                             <td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
                        <?php } ?>
                </tr>
                <tr>
                    <th nowrap><?php echo __('Last Message');?>:</th>
                    <td><?php echo Format::datetime($ticket->getLastMsgDate()); ?></td>
                </tr>
                <tr>
                    <th nowrap><?php echo __('Last Response');?>:</th>
                    <td><?php echo Format::datetime($ticket->getLastRespDate()); ?></td>
                </tr>
            </table>
        </td>
    </tr>
</table>
<br>
<?php
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
    $form->addMissingFields();
    //Find fields to exclude if disabled by help topic
    $disabled = Ticket::getMissingRequiredFields($ticket, true);

// Skip core fields shown earlier in the ticket view
    // TODO: Rewrite getAnswers() so that one could write
    //       ->getAnswers()->filter(not(array('field__name__in'=>
    //           array('email', ...))));
    $answers = $form->getAnswers()->exclude(Q::any(array(
        'field__flags__hasbit' => DynamicFormField::FLAG_EXT_STORED,
        'field__name__in' => array('subject', 'priority'),
        'field__id__in' => $disabled,
    )));
    $displayed = array();
    foreach($answers as $a) {
        if (!$a->getField()->isVisibleToStaff())
            continue;
        $displayed[] = $a;
    }
    if (count($displayed) == 0)
        continue;
    ?>
    <table class="ticket_info custom-data" cellspacing="0" cellpadding="0" width="940" border="0">
    <thead>
        <th colspan="2"><?php echo Format::htmlchars($form->getTitle()); ?></th>
    </thead>
    <tbody>
<?php
    foreach ($displayed as $a) {
        $id =  $a->getLocal('id');
        $label = $a->getLocal('label');
        $field = $a->getField();
        $config = $field->getConfiguration();
        $html = isset($config['html']) ? $config['html'] : false;
        $v = $html ? Format::striptags($a->display()) : $a->display();
        $class = (Format::striptags($v)) ? '' : 'class="faded"';
        $clean = (Format::striptags($v))
                ? ($html ? Format::striptags($v) : $v)
                : '&mdash;' . __('Empty') .  '&mdash;';
        $isFile = ($field instanceof FileUploadField);
        $url = "#tickets/".$ticket->getId()."/field/".$id;
?>
        <tr>
            <td width="200"><?php echo Format::htmlchars($label); ?>:</td>
            <td id="<?php echo sprintf('inline-answer-%s', $field->getId()); ?>">
            <?php if ($role->hasPerm(Ticket::PERM_EDIT)
                    && $field->isEditableToStaff()) {
                    $isEmpty = strpos($v, 'Empty') || ($v == '');
                    if ($isFile && !$isEmpty) {
                        echo sprintf('<span id="field_%s" %s >%s</span><br>', $id,
                            $class,
                            $clean);
                    }
                    $title = ($html && !$isEmpty) ? __('View Content') : __('Update');
                    $href = $url.(($html && !$isEmpty) ? '/view' : '/edit');
                         ?>
                  <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo $title; ?>"
                      href="<?php echo $href; ?>">
                  <?php
                    if ($isFile && !$isEmpty) {
                      echo "<i class=\"icon-edit\"></i>";
                    } elseif (strlen($v) > 200) {
                      $clean = Format::truncate($v, 200);
                      echo sprintf('<span id="field_%s" %s >%s</span>', $id, $class, $clean);
                      echo "<br><i class=\"icon-edit\"></i>";
                    } else
                        echo sprintf('<span id="field_%s" %s >%s</span>', $id, $class, $clean);

$a = $field->getAnswer();
                    $hint = ($field->isRequiredForClose() && $a && !$a->getValue() && get_class($field) != 'BooleanField') ?
                        sprintf('<i class="icon-warning-sign help-tip warning field-label" data-title="%s" data-content="%s"
                        /></i>', __('Required to close ticket'),
                        __('Data is required in this field in order to close the related ticket')) : '';
                    echo $hint;
                  ?>
              </a>
            <?php
            } else {
                echo $clean;
            } ?>
            </td>
        </tr>
<?php } ?>
    </tbody>
    </table>
<?php } ?>
<div class="clear"></div>

<?php
$tcount = $ticket->getThreadEntries($types) ? $ticket->getThreadEntries($types)->count() : 0;
?>
<ul  class="tabs clean threads" id="ticket_tabs" >
    <li class="active"><a id="ticket-thread-tab" href="#ticket_thread"><?php
        echo sprintf(__('Ticket Thread (%d)'), $tcount); ?></a></li>
    <li><a id="ticket-tasks-tab" href="#tasks"
            data-url="<?php
        echo sprintf('#tickets/%d/tasks', $ticket->getId()); ?>"><?php
        echo __('Tasks');
        if ($ticket->getNumTasks())
            echo sprintf('&nbsp;(<span id="ticket-tasks-count">%d</span>)', $ticket->getNumTasks());
        ?></a></li>
    <?php
    if ((count($children) != 0 || $ticket->isChild())) { ?>
    <li><a href="#relations" id="ticket-relations-tab"
        data-url="<?php
        echo sprintf('#tickets/%d/relations', $ticket->getId()); ?>"
        ><?php echo __('Related Tickets');
        if (count($children))
            echo sprintf('&nbsp;(<span id="ticket-relations-count">%d</span>)', count($children));
        elseif ($ticket->isChild())
            echo sprintf('&nbsp;(<span id="ticket-relations-count">%d</span>)', 1);
        ?></a></li>
    <?php
    }
    ?>

</ul>

<?php
    // Render ticket thread
    if ($thread)
        $thread->render(
                array('M', 'R', 'N'),
                array(
                    'html-id'   => 'ticketThread',
                    'mode'      => Thread::MODE_STAFF,
                    'sort'      => $thisstaff->thread_view_order
                    )
                );
?>
<div class="clear"></div>
<?php
if ($errors['err'] && isset($_POST['a'])) {
    // Reflect errors back to the tab.
    $errors[$_POST['a']] = $errors['err'];
} elseif($warn) { ?>
    <div id="msg_warning"><?php echo $warn; ?></div>
<?php
} ?>

<div class="sticky bar stop actions" id="response_options"
>
    <ul class="tabs" id="response-tabs">
        <?php
        if ($role->hasPerm(Ticket::PERM_REPLY) && !($blockReply)) { ?>
        <li class="active <?php
            echo isset($errors['reply']) ? 'error' : ''; ?>"><a
            href="#reply" id="post-reply-tab"><?php echo __('Post Reply');?></a></li>
        <?php
        }
        if (!($blockReply)) { ?>
        <li><a href="#note" <?php
            echo isset($errors['postnote']) ?  'class="error"' : ''; ?>
            id="post-note-tab"><?php echo __('Post Internal Note');?></a></li>
        <?php
        } ?>
    </ul>
    <?php
    if ($role->hasPerm(Ticket::PERM_REPLY) && !($blockReply)) {
        $replyTo = $_POST['reply-to'] ?: 'all';
        $emailReply = ($replyTo != 'none');
        ?>
    <form id="reply" class="tab_content spellcheck exclusive save"
        data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
        data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
        action="tickets.php?id=<?php
        echo $ticket->getId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
        <?php csrf_token(); ?>
        <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
        <input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
        <input type="hidden" name="a" value="reply">
        <input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
        <table style="width:100%" border="0" cellspacing="0" cellpadding="3">
            <?php
            if ($errors['reply']) {?>
            <tr><td width="120">&nbsp;</td><td class="error"><?php echo $errors['reply']; ?>&nbsp;</td></tr>
            <?php
            }?>
           <tbody id="to_sec">
           <tr>
               <td width="120">
                   <label><strong><?php echo __('From'); ?>:</strong></label>
               </td>
               <td>
                   <select id="from_email_id" name="from_email_id">
                     <?php
                     // Department email (default).
                     if (($e=$dept->getEmail())) {
                        echo sprintf('<option value="%s" selected="selected">%s</option>',
                                 $e->getId(),
                                 Format::htmlchars($e->getAddress()));
                     }
                     $staffDepts = $thisstaff->getDepts();
                     if (in_array($cfg->getDefaultDeptId(), $staffDepts))
                         $staffDepts[] = 0;
                     // Optional SMTP addreses user can send email via
                     if (($emails = Email::getAddresses(array('smtp' => true,
                                 'depts' => $staffDepts), false)) && count($emails)) {
                         $emailId = $_POST['from_email_id'] ?: 0;
                         foreach ($emails as $e) {
                             if ($dept->getEmail()->getId() == $e->getId())
                                 continue;
                             echo sprintf('<option value="%s" %s>%s</option>',
                                     $e->getId(),
                                      $e->getId() == $emailId ?
                                      'selected="selected"' : '',
                                      Format::htmlchars($e->getAddress()));
                         }
                     }
                     ?>
                   </select>
               </td>
           </tr>
            </tbody>
            <tbody id="recipients">
             <tr id="user-row">
                <td width="120">
                    <label><strong><?php echo __('Recipients'); ?>:</strong></label>
                </td>
                <td><a href="#tickets/<?php echo $ticket->getId(); ?>/user"
                    onclick="javascript:
                        $.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/user',
                                function (user) {
                                    window.location = 'tickets.php?id='<?php $ticket->getId(); ?>
                                });
                        return false;
                        "><span ><?php
                            echo Format::htmlchars($ticket->getOwner()->getEmail()->getAddress());
                    ?></span></a>
                </td>
              </tr>
               <tr><td>&nbsp;</td>
                   <td>
                   <div style="margin-bottom:2px;">
                    <?php
                    if ($ticket->getThread()->getNumCollaborators())
                        $recipients = sprintf(__('(%d of %d)'),
                                $ticket->getThread()->getNumActiveCollaborators(),
                                $ticket->getThread()->getNumCollaborators());

echo sprintf('<span"><a id="show_ccs">
                                 <i id="arrow-icon" class="icon-caret-right"></i>&nbsp;%s </a>
                                 &nbsp;
                                 <a class="manage-collaborators
                                 collaborators preview noclick %s"
                                  href="#thread/%d/collaborators/1">
                                 %s</a></span>',
                                 __('Collaborators'),
                                 $ticket->getNumCollaborators()
                                  ? '' : 'hidden',
                                 $ticket->getThreadId(),
                                         sprintf('<span id="t%d-recipients">%s</span></a></span>',
                                             $ticket->getThreadId(),
                                             $recipients)
                         );
                    ?>
                   </div>
                   <div id="ccs" class="hidden">
                     <div>
                        <span style="margin: 10px 5px 1px 0;" class="faded pull-left"><?php echo __('Select or Add New Collaborators'); ?>&nbsp;</span>
                        <?php
                        if ($role->hasPerm(Ticket::PERM_REPLY) && $thread && $ticket->getId() == $thread->getObjectId()) { ?>
                        <span class="action-button pull-left" style="margin: 2px  0 5px 20px;"
                            data-dropdown="#action-dropdown-collaborators"
                            data-placement="bottom"
                            data-toggle="tooltip"
                            title="<?php echo __('Manage Collaborators'); ?>"
                            >
                            <i class="icon-caret-down pull-right"></i>
                            <a class="ticket-action" id="collabs-button"
                                data-redirect="tickets.php?id=<?php echo
                                $ticket->getId(); ?>"
                                href="#thread/<?php echo
                                $ticket->getThreadId(); ?>/collaborators/1">
                                <i class="icon-group"></i></a>
                         </span>
                         <?php
                        }  ?>
                         <span class="error">&nbsp;&nbsp;<?php echo $errors['ccs']; ?></span>
                        </div>
                        <?php
                        if ($role->hasPerm(Ticket::PERM_REPLY) && $thread && $ticket->getId() == $thread->getObjectId()) { ?>
                        <div id="action-dropdown-collaborators" class="action-dropdown anchor-right">
                          <ul>
                             <li><a class="manage-collaborators"
                                href="#thread/<?php echo
                                $ticket->getThreadId(); ?>/add-collaborator/addcc"><i
                                class="icon-plus"></i> <?php echo __('Add New'); ?></a>
                             <li><a class="manage-collaborators"
                                href="#thread/<?php echo
                                $ticket->getThreadId(); ?>/collaborators/1"><i
                                class="icon-cog"></i> <?php echo __('Manage Collaborators'); ?></a>
                          </ul>
                        </div>
                        <?php
                        } ?>
                     <div class="clear">
                      <select id="collabselection" name="ccs[]" multiple="multiple"
                          data-placeholder="<?php
                            echo __('Select Active Collaborators'); ?>">
                          <?php
                          if ($collabs = $ticket->getCollaborators()) {
                              foreach ($collabs as $c) {
                                  echo sprintf('<option value="%s" %s class="%s">%s</option>',
                                          $c->getUserId(),
                                          $c->isActive() ?
                                          'selected="selected"' : '',
                                          $c->isActive() ?
                                          'active' : 'disabled',
                                          $c->getName());
                              }
                          }
                          ?>
                      </select>
                     </div>
                 </div>
                 </td>
             </tr>
             <tr>
                <td width="120">
                    <label><?php echo __('Reply To'); ?>:</label>
                </td>
                <td>
                    <?php
                    // Supported Reply Types
                    $replyTypes = array(
                            'all'   =>  __('All Active Recipients'),
                            'user'  =>  sprintf('%s (%s)',
                                __('Ticket Owner'),
                                Format::htmlchars($ticket->getOwner()->getEmail())),
                            'none'  =>  sprintf('&mdash; %s  &mdash;',
                                __('Do Not Email Reply'))
                            );

$replyTo = $_POST['reply-to'] ?: 'all';
                    $emailReply = ($replyTo != 'none');
                    ?>
                    <select id="reply-to" name="reply-to">
                        <?php
                        foreach ($replyTypes as $k => $v) {
                            echo sprintf('<option value="%s" %s>%s</option>',
                                    $k,
                                    ($k == $replyTo) ?
                                    'selected="selected"' : '',
                                    $v);
                        }
                        ?>
                    </select>
                    <i class="help-tip icon-question-sign" href="#reply_types"></i>
                </td>
             </tr>
            </tbody>
            <tbody id="resp_sec">
            <tr><td colspan="2">&nbsp;</td></tr>
            <tr>
                <td width="120" style="vertical-align:top">
                    <label><strong><?php echo __('Response');?>:</strong></label>
                </td>
                <td>
                <?php
                if ($errors['response'])
                    echo sprintf('<div class="error">%s</div>',
                            $errors['response']);

if ($cfg->isCannedResponseEnabled()) { ?>
                  <div>
                    <select id="cannedResp" name="cannedResp">
                        <option value="0" selected="selected"><?php echo __('Select a canned response');?></option>
                        <option value='original'><?php echo __('Original Message'); ?></option>
                        <option value='lastmessage'><?php echo __('Last Message'); ?></option>
                        <?php
                        if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {
                            echo '<option value="0" disabled="disabled">
                                ------------- '.__('Premade Replies').' ------------- </option>';
                            foreach($cannedResponses as $id =>$title)
                                echo sprintf('<option value="%d">%s</option>',$id,$title);
                        }
                        ?>
                    </select>
                    </div>
                    </td></tr>
                    <tr><td colspan="2">
                <?php } # endif (canned-resonse-enabled)
                    $signature = '';
                    switch ($thisstaff->getDefaultSignatureType()) {
                    case 'dept':
                        if ($dept && $dept->canAppendSignature())
                           $signature = $dept->getSignature();
                       break;
                    case 'mine':
                        $signature = $thisstaff->getSignature();
                        break;
                    } ?>
                    <input type="hidden" name="draft_id" value=""/>
                    <br/>
                    <textarea name="response" id="response" cols="50"
                        data-signature-field="signature" data-dept-id="<?php echo $dept->getId(); ?>"
                        data-signature="<?php
                            echo Format::htmlchars(Format::viewableImages($signature)); ?>"
                        placeholder="<?php echo __(
                        'Start writing your response here. Use canned responses from the drop-down above'
                        ); ?>"
                        rows="9" wrap="soft"
                        class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                            ?> draft draft-delete fullscreen" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.response', $ticket->getId(), $info['response']);
    echo $attrs; ?>><?php echo ThreadEntryBody::clean($_POST ? $info['response'] : $draft);
                    ?></textarea>
                <div id="reply_form_attachments" class="attachments">
                <?php
                    print $response_form->getField('attachments')->render();
                ?>
                </div>
                </td>
            </tr>
            <tr>
                <td width="120">
                    <label for="signature" class="left"><?php echo __('Signature');?>:</label>
                </td>
                <td>
                    <?php
                    $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
                    ?>
                    <label><input type="radio" name="signature" value="none" checked="checked"> <?php echo __('None');?></label>
                    <?php
                    if($thisstaff->getSignature()) {?>
                    <label><input type="radio" name="signature" value="mine"
                        <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo __('My Signature');?></label>
                    <?php
                    } ?>
                    <?php
                    if($dept && $dept->canAppendSignature()) { ?>
                    <label><input type="radio" name="signature" value="dept"
                        <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
                        <?php echo sprintf(__('Department Signature (%s)'), Format::htmlchars($dept->getName())); ?></label>
                    <?php
                    } ?>
                </td>
            </tr>
            <tr>
                <td width="120" style="vertical-align:top">
                    <label><strong><?php echo __('Ticket Status');?>:</strong></label>
                </td>
                <td>
                    <?php
                    $outstanding = false;
                    if ($role->hasPerm(Ticket::PERM_CLOSE)
                            && is_string($warning=$ticket->isCloseable())) {
                        $outstanding =  true;
                        echo sprintf('<div class="warning-banner">%s</div>', $warning);
                    } ?>
                    <select name="reply_status_id">
                    <?php
                    $statusId = $info['reply_status_id'] ?: $ticket->getStatusId();
                    $states = array('open');
                    if ($role->hasPerm(Ticket::PERM_CLOSE) && !$outstanding)
                        $states = array_merge($states, array('closed'));

foreach (TicketStatusList::getStatuses(
                                array('states' => $states)) as $s) {
                        if (!$s->isEnabled()) continue;
                        $selected = ($statusId == $s->getId());
                        echo sprintf('<option value="%d" %s>%s%s</option>',
                                $s->getId(),
                                $selected
                                 ? 'selected="selected"' : '',
                                __($s->getName()),
                                $selected
                                ? (' ('.__('current').')') : ''
                                );
                    }
                    ?>
                    </select>
                </td>
            </tr>
         </tbody>
        </table>
        <p  style="text-align:center;">
            <input class="save pending" type="submit" value="<?php echo __('Post Reply');?>">
            <input class="" type="reset" value="<?php echo __('Reset');?>">
        </p>
    </form>
    <?php
    }
    if (!($blockReply)) {
    ?>
    <form id="note" class="hidden tab_content spellcheck exclusive save"
        data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
        data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
        action="tickets.php?id=<?php echo $ticket->getId(); ?>#note"
        name="note" method="post" enctype="multipart/form-data">
        <?php csrf_token(); ?>
        <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
        <input type="hidden" name="locktime" value="<?php echo $cfg->getLockTime() * 60; ?>">
        <input type="hidden" name="a" value="postnote">
        <input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
        <table width="100%" border="0" cellspacing="0" cellpadding="3">
            <?php
            if($errors['postnote']) {?>
            <tr>
                <td width="120">&nbsp;</td>
                <td class="error"><?php echo $errors['postnote']; ?></td>
            </tr>
            <?php
            } ?>
            <tr>
                <td width="120" style="vertical-align:top">
                    <label><strong><?php echo __('Internal Note'); ?>:</strong><span class='error'>&nbsp;*</span></label>
                </td>
                <td>
                    <div>
                        <div class="faded" style="padding-left:0.15em"><?php
                        echo __('Note title - summary of the note (optional)'); ?></div>
                        <input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
                        <br/>
                        <span class="error">&nbsp;<?php echo $errors['title']; ?></span>
                    </div>
                </td></tr>
                <tr><td colspan="2">
                    <div class="error"><?php echo $errors['note']; ?></div>
                    <textarea name="note" id="internal_note" cols="80"
                        placeholder="<?php echo __('Note details'); ?>"
                        rows="9" wrap="soft"
                        class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                            ?> draft draft-delete fullscreen" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.note', $ticket->getId(), $info['note']);
    echo $attrs; ?>><?php echo ThreadEntryBody::clean($_POST ? $info['note'] : $draft);
                        ?></textarea>
                <div class="attachments">
                <?php
                    print $note_form->getField('attachments')->render();
                ?>
                </div>
                </td>
            </tr>
            <tr><td colspan="2">&nbsp;</td></tr>
            <tr>
                <td width="120">
                    <label><?php echo __('Ticket Status');?>:</label>
                </td>
                <td>
                    <div class="faded"></div>
                    <select name="note_status_id">
                        <?php
                        $statusId = $info['note_status_id'] ?: $ticket->getStatusId();
                        $states = array('open');
                        if ($ticket->isCloseable() === true
                                && $role->hasPerm(Ticket::PERM_CLOSE))
                            $states = array_merge($states, array('closed'));
                        foreach (TicketStatusList::getStatuses(
                                    array('states' => $states)) as $s) {
                            if (!$s->isEnabled()) continue;
                            $selected = $statusId == $s->getId();
                            echo sprintf('<option value="%d" %s>%s%s</option>',
                                    $s->getId(),
                                    $selected ? 'selected="selected"' : '',
                                    __($s->getName()),
                                    $selected ? (' ('.__('current').')') : ''
                                    );
                        }
                        ?>
                    </select>
                    &nbsp;<span class='error'>*&nbsp;<?php echo $errors['note_status_id']; ?></span>
                </td>
            </tr>
        </table>

<p style="text-align:center;">
           <input class="save pending" type="submit" value="<?php echo __('Post Note');?>">
           <input class="" type="reset" value="<?php echo __('Reset');?>">
       </p>
   </form>
   <?php } ?>
 </div>
 </div>
</div>
<div style="display:none;" class="dialog" id="print-options">
    <h3><?php echo __('Ticket Print Options');?></h3>
    <a class="close" href=""><i class="icon-remove-circle"></i></a>
    <hr/>
    <form action="tickets.php?id=<?php echo $ticket->getId(); ?>"
        method="post" id="print-form" name="print-form" target="_blank">
        <?php csrf_token(); ?>
        <input type="hidden" name="a" value="print">
        <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
        <fieldset class="notes">
            <label class="fixed-size" for="notes"><?php echo __('Print Notes');?>:</label>
            <label class="inline checkbox">
            <input type="checkbox" id="notes" name="notes" value="1"> <?php echo __('Print <b>Internal</b> Notes/Comments');?>
            </label>
        </fieldset>
        <fieldset class="events">
            <label class="fixed-size" for="events"><?php echo __('Print Events');?>:</label>
            <label class="inline checkbox">
            <input type="checkbox" id="events" name="events" value="1"> <?php echo __('Print Thread Events');?>
            </label>
        </fieldset>
        <fieldset>
            <label class="fixed-size" for="psize"><?php echo __('Paper Size');?>:</label>
            <select id="psize" name="psize">
                <option value="">&mdash; <?php echo __('Select Print Paper Size');?> &mdash;</option>
                <?php
                  $psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
                  foreach(Export::$paper_sizes as $v) {
                      echo sprintf('<option value="%s" %s>%s</option>',
                                $v,($psize==$v)?'selected="selected"':'', __($v));
                  }
                ?>
            </select>
        </fieldset>
        <hr style="margin-top:3em"/>
        <p class="full-width">
            <span class="buttons pull-left">
                <input type="reset" value="<?php echo __('Reset');?>">
                <input type="button" value="<?php echo __('Cancel');?>" class="close">
            </span>
            <span class="buttons pull-right">
                <input type="submit" value="<?php echo __('Print');?>">
            </span>
         </p>
    </form>
    <div class="clear"></div>
</div>
<div style="display:none;" class="dialog" id="confirm-action">
    <h3><?php echo __('Please Confirm');?></h3>
    <a class="close" href=""><i class="icon-remove-circle"></i></a>
    <hr/>
    <p class="confirm-action" style="display:none;" id="claim-confirm">
        <?php echo sprintf(__('Are you sure you want to <b>claim</b> (self assign) %s?'), __('this ticket'));?>
    </p>
    <p class="confirm-action" style="display:none;" id="answered-confirm">
        <?php echo __('Are you sure you want to flag the ticket as <b>answered</b>?');?>
    </p>
    <p class="confirm-action" style="display:none;" id="unanswered-confirm">
        <?php echo __('Are you sure you want to flag the ticket as <b>unanswered</b>?');?>
    </p>
    <p class="confirm-action" style="display:none;" id="overdue-confirm">
        <?php echo __('Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?');?>
    </p>
    <p class="confirm-action" style="display:none;" id="banemail-confirm">
        <?php echo sprintf(__('Are you sure you want to <b>ban</b> %s?'), $ticket->getEmail());?> <br><br>
        <?php echo __('New tickets from the email address will be automatically rejected.');?>
    </p>
    <p class="confirm-action" style="display:none;" id="unbanemail-confirm">
        <?php echo sprintf(__('Are you sure you want to <b>remove</b> %s from ban list?'), $ticket->getEmail()); ?>
    </p>
    <p class="confirm-action" style="display:none;" id="release-confirm">
        <?php echo sprintf(__('Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?'), $ticket->getAssigned()); ?>
    </p>
    <p class="confirm-action" style="display:none;" id="changeuser-confirm">
        <span id="msg_warning" style="display:block;vertical-align:top">
        <?php echo sprintf(Format::htmlchars(__('%s <%s> will no longer have access to the ticket')),
            '<b>'.Format::htmlchars($ticket->getName()).'</b>', Format::htmlchars($ticket->getEmail())); ?>
        </span>
        <?php echo sprintf(__('Are you sure you want to <b>change</b> ticket owner to %s?'),
            '<b><span id="newuser">this guy</span></b>'); ?>
    </p>
    <p class="confirm-action" style="display:none;" id="delete-confirm">
        <font color="red"><strong><?php echo sprintf(
            __('Are you sure you want to DELETE %s?'), __('this ticket'));?></strong></font>
        <br><br><?php echo __('Deleted data CANNOT be recovered, including any associated attachments.');?>
    </p>
    <div><?php echo __('Please confirm to continue.');?></div>
    <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
        <?php csrf_token(); ?>
        <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
        <input type="hidden" name="a" value="process">
        <input type="hidden" name="do" id="action" value="">
        <hr style="margin-top:1em"/>
        <p class="full-width">
            <span class="buttons pull-left">
                <input type="button" value="<?php echo __('Cancel');?>" class="close">
            </span>
            <span class="buttons pull-right">
                <input type="submit" value="<?php echo __('OK');?>">
            </span>
         </p>
    </form>
    <div class="clear"></div>
</div>
<script type="text/javascript">
$(function() {
    $(document).on('click', 'a.change-user', function(e) {
        e.preventDefault();
        var tid = <?php echo $ticket->getOwnerId(); ?>;
        var cid = <?php echo $ticket->getOwnerId(); ?>;
        var url = 'ajax.php/'+$(this).attr('href').substr(1);
        $.userLookup(url, function(user) {
            if(cid!=user.id
                    && $('.dialog#confirm-action #changeuser-confirm').length) {
                $('#newuser').html(user.name +' &lt;'+user.email+'&gt;');
                $('.dialog#confirm-action #action').val('changeuser');
                $('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
                $('#overlay').show();
                $('.dialog#confirm-action .confirm-action').hide();
                $('.dialog#confirm-action p#changeuser-confirm')
                .show()
                .parent('div').show().trigger('click');
            }
        });
    });

$(document).on('click', 'a.manage-collaborators', function(e) {
        e.preventDefault();
        var url = 'ajax.php/'+$(this).attr('href').substr(1);
        $.dialog(url, 201, function (xhr) {
           var resp = $.parseJSON(xhr.responseText);
           if (resp.user && !resp.users)
              resp.users.push(resp.user);
            // TODO: Process resp.users
           $('.tip_box').remove();
        }, {
            onshow: function() { $('#user-search').focus(); }
        });
        return false;
     });

// Post Reply or Note action buttons.
    $('a.post-response').click(function (e) {
        var $r = $('ul.tabs > li > a'+$(this).attr('href')+'-tab');
        if ($r.length) {
            // Make sure ticket thread tab is visiable.
            var $t = $('ul#ticket_tabs > li > a#ticket-thread-tab');
            if ($t.length && !$t.hasClass('active'))
                $t.trigger('click');
            // Make the target response tab active.
            if (!$r.hasClass('active'))
                $r.trigger('click');

// Scroll to the response section.
            var $stop = $(document).height();
            var $s = $('div#response_options');
            if ($s.length)
                $stop = $s.offset().top-125

$('html, body').animate({scrollTop: $stop}, 'fast');
        }

return false;
    });

$('#show_ccs').click(function() {
    var show = $('#arrow-icon');
    var collabs = $('a#managecollabs');
    $('#ccs').slideToggle('fast', function(){
        if ($(this).is(":hidden")) {
            collabs.hide();
            show.removeClass('icon-caret-down').addClass('icon-caret-right');
        } else {
            collabs.show();
            show.removeClass('icon-caret-right').addClass('icon-caret-down');
        }
    });
    return false;
   });

$('.collaborators.noclick').click(function() {
    $('#show_ccs').trigger('click');
   });

$('#collabselection').select2({
    width: '350px',
    allowClear: true,
    sorter: function(data) {
        return data.filter(function (item) {
                return !item.selected;
                });
    },
    templateResult: function(e) {
        var $e = $(
        '<span><i class="icon-user"></i> ' + e.text + '</span>'
        );
        return $e;
    }
   }).on("select2:unselecting", function(e) {
        if (!confirm(__("Are you sure you want to DISABLE the collaborator?")))
            e.preventDefault();
   }).on("select2:selecting", function(e) {
        if (!confirm(__("Are you sure you want to ENABLE the collaborator?")))
             e.preventDefault();
   }).on('change', function(e) {
    var id = e.currentTarget.id;
    var count = $('li.select2-selection__choice').length;
    var total = $('#' + id +' option').length;
    $('.' + id + '__count').html(count);
    $('.' + id + '__total').html(total);
    $('.' + id + '__total').parent().toggle((total));
   }).on('select2:opening select2:closing', function(e) {
    $(this).parent().find('.select2-search__field').prop('disabled', true);
   });
});
function saveDraft() {
    redactor = $('#response').redactor('plugin.draft');
    if (redactor.opts.draftId)
        $('#response').redactor('plugin.draft.saveDraft');
}
</script>