golden hour

/home/doctorbruno/public_html/doctorbruno.info/taeionline/support/include/staff

File/Folder	Size	Actions
apikey.inc.php	4.69 KB
apikeys.inc.php	7.6 KB
banlist.inc.php	8.71 KB
banrule.inc.php	2.96 KB
cannedresponse.inc.php	6.09 KB
cannedresponses.inc.php	8.47 KB
categories.inc.php	7.03 KB
category.inc.php	6.51 KB
dashboard.inc.php	6.35 KB
department.inc.php	22.78 KB
departments.inc.php	10.42 KB
directory.inc.php	5.95 KB
dynamic-form.inc.php	15.2 KB
dynamic-forms.inc.php	5.26 KB
dynamic-list.inc.php	11.12 KB
dynamic-lists.inc.php	4.62 KB
email.inc.php	10.47 KB
emails.inc.php	7.03 KB
faq-categories.inc.php	7.13 KB
faq-category.inc.php	3.52 KB
faq-view.inc.php	3.52 KB
faq.inc.php	10.31 KB
filter.inc.php	18.98 KB
filters.inc.php	9.47 KB
footer.inc.php	3.87 KB
header.inc.php	6.02 KB
helptopic.inc.php	20.78 KB
helptopics.inc.php	9.93 KB
index.php	37 B
login.header.php	1.37 KB
login.tpl.php	6.76 KB
org-view.inc.php	4.45 KB
orgs.inc.php	8.57 KB
page.inc.php	7.87 KB
pages.inc.php	7.64 KB
plugin-add.inc.php	1.84 KB
plugin-instance.inc.php	1.31 KB
plugin.inc.php	4.67 KB
plugins.inc.php	5.81 KB
profile.inc.php	20.72 KB
pwreset.login.php	1.77 KB
pwreset.php	1.7 KB
pwreset.sent.php	1.59 KB
queue.inc.php	15.59 KB
queues-ticket.inc.php	4.56 KB
role.inc.php	4.91 KB
roles.inc.php	5.5 KB
schedule.inc.php	4.53 KB
schedules.inc.php	5.34 KB
settings-agents.inc.php	13.15 KB
settings-alerts.inc.php	10.68 KB
settings-autoresp.inc.php	2.48 KB
settings-emails.inc.php	9.88 KB
settings-kb.inc.php	2.18 KB
settings-pages.inc.php	15.32 KB
settings-system.inc.php	22.99 KB
settings-tasks.inc.php	14.99 KB
settings-tickets.inc.php	13.7 KB
settings-users.inc.php	9.36 KB
slaplan.inc.php	5.96 KB
slaplans.inc.php	7.99 KB
staff.inc.php	21.42 KB
staffmembers.inc.php	12.63 KB
syslogs.inc.php	8.58 KB
system.inc.php	7.82 KB
task-view.inc.php	93 B
tasks.inc.php	17.99 KB
team.inc.php	8.76 KB
teams.inc.php	8.14 KB
template.inc.php	7.21 KB
templates	-
templates.inc.php	8.25 KB
ticket-edit.inc.php	8.62 KB
ticket-open.inc.php	23.7 KB
ticket-relations.inc.php	1.27 KB
ticket-tasks.inc.php	7.32 KB
ticket-view.inc.php	70.54 KB
tickets.inc.php	25.45 KB
tpl.inc.php	5.77 KB
user-view.inc.php	9.22 KB
users.inc.php	12.88 KB

Edit: helptopic.inc.php

<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info = $qs = $forms = array();
if($topic && $_REQUEST['a']!='add') {
    $title=__('Update Help Topic');
    $action='update';
    $submit_text=__('Save Changes');
    $info=$topic->getInfo();
    $info['id']=$topic->getId();
    $info['pid']=$topic->getPid();
    $trans['name'] = $topic->getTranslateTag('name');
    $qs += array('id' => $topic->getId());
    $forms = $topic->getForms();
} else {
    $title=__('Add New Help Topic');
    $action='create';
    $submit_text=__('Add Topic');
    // $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
    $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
    $qs += array('a' => $_REQUEST['a']);
    $forms = TicketForm::objects();
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info, true);
?>

<form action="helptopics.php?<?php echo Http::build_query($qs); ?>" method="post" class="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="do" value="<?php echo $action; ?>">
 <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
 <input type="hidden" name="id" value="<?php echo $info['id']; ?>">

<div id="topic-tabs_container">
<div class="tab_content" id="info">
 <table class="table" border="0" cellspacing="0" cellpadding="2">
    <tbody>
        <tr>
            <td width="180" class="required">
               <?php echo __('Topic');?>:
            </td>
            <td>
                <input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>"
                autofocus data-translate-tag="<?php echo $trans['name']; ?>"/>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['topic']; ?></span> <i class="help-tip icon-question-sign" href="#topic"></i>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                <?php echo __('Status');?>:
            </td>
            <td>
                <select name="status">
                  <option value="active"<?php echo ($info['status'] == __('Active'))?'selected="selected"':'';?>><?php echo __('Active'); ?></option>
                  <option value="disabled"<?php echo ($info['status'] == __('Disabled'))?'selected="selected"':'';?>><?php echo __('Disabled'); ?></option>
                  <option value="archived"<?php echo ($info['status'] == __('Archived'))?'selected="selected"':'';?>><?php echo __('Archived'); ?></option>
                </select>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['status']; ?></span> <i class="help-tip icon-question-sign" href="#htstatus"></i>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                <?php echo __('Type');?>:
            </td>
            <td>
                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>> <?php echo __('Public'); ?>
                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>> <?php echo __('Private/Internal'); ?>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['ispublic']; ?></span> <i class="help-tip icon-question-sign" href="#type"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Parent Topic');?>:
            </td>
            <td>
                <select name="topic_pid">
                    <option value="">&mdash; <?php echo __('Top-Level Topic'); ?> &mdash;</option><?php
                    $topics = Topic::getHelpTopics();
                    foreach ($topics as $id=>$topic) {
                        if ($id == $info['topic_id'])
                            continue; ?>
                        <option value="<?php echo $id; ?>"<?php echo ($info['topic_pid']==$id)?'selected':''; ?>><?php echo $topic; ?></option>
                    <?php
                    } ?>
                </select> <i class="help-tip icon-question-sign" href="#parent_topic"></i>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['pid']; ?></span>
            </td>
        </tr>

</tbody>
    </table>

</div>

<table class="table" border="0" cellspacing="0" cellpadding="2">
        <tbody>
        <tr>
            <td width="180" class="required">
                <?php echo __('Department'); ?>:
            </td>
            <td>
                <select name="dept_id" data-quick-add="department">
                    <option value="0">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    if($info['dept_id'])
                      $current_name = Dept::getNameById($info['dept_id']);
                    if ($depts=Dept::getPublicDepartments()) {
                      if(!array_key_exists($info['dept_id'], $depts) && $info['dept_id'])
                      {
                        $depts[$info['dept_id']] = $current_name;
                        $warn = sprintf(__('%s selected must be active'), __('Department'));
                      }
                    foreach ($depts as $id=>$name) {
                        $selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
                        echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                    }
                  }
                  ?>
                    <option value="0" data-quick-add>&mdash; <?php echo __('Add New');?> &mdash;</option>
                </select>
                <?php
                if($warn) { ?>
                    &nbsp;<span class="error">*&nbsp;<?php echo $warn; ?></span>
                <?php } ?>
                <i class="help-tip icon-question-sign" href="#department"></i>
            </td>
        </tr>
        <tr class="border">
            <td>
                <?php echo __('Ticket Number Format'); ?>:
            </td>
            <td>
                <label>
                <input type="radio" name="custom-numbers" value="0" <?php echo !$info['custom-numbers']?'checked="checked"':''; ?>
                    onchange="javascript:$('#custom-numbers').hide();"> <?php echo __('System Default'); ?>
                </label>&nbsp;<label>
                <input type="radio" name="custom-numbers" value="1" <?php echo $info['custom-numbers']?'checked="checked"':''; ?>
                    onchange="javascript:$('#custom-numbers').show(200);"> <?php echo __('Custom'); ?>
                </label>&nbsp; <i class="help-tip icon-question-sign" href="#custom_numbers"></i>
            </td>
        </tr>
    </tbody>
    <tbody id="custom-numbers" style="<?php if (!$info['custom-numbers']) echo 'display:none'; ?>">
        <tr>
            <td style="padding-left:20px">
                <?php echo __('Format'); ?>:
            </td>
            <td>
                <input type="text" name="number_format" value="<?php echo $info['number_format']; ?>"/>
                <span class="faded"><?php echo __('e.g.'); ?> <span id="format-example"><?php
                    if ($info['custom-numbers']) {
                        if ($info['sequence_id'])
                            $seq = Sequence::lookup($info['sequence_id']);
                        if (!isset($seq))
                            $seq = new RandomSequence();
                        echo $seq->current($info['number_format']);
                    } ?></span></span>
                <div class="error"><?php echo $errors['number_format']; ?></div>
            </td>
        </tr>
        <tr>
<?php $selected = 'selected="selected"'; ?>
            <td style="padding-left:20px">
                <?php echo __('Sequence'); ?>:
            </td>
            <td>
                <select name="sequence_id">
                <option value="0" <?php if ($info['sequence_id'] == 0) echo $selected;
                    ?>>&mdash; <?php echo __('Random'); ?> &mdash;</option>
<?php foreach (Sequence::objects() as $s) { ?>
                <option value="<?php echo $s->id; ?>" <?php
                    if ($info['sequence_id'] == $s->id) echo $selected;
                    ?>><?php echo $s->name; ?></option>
<?php } ?>
                </select>
                <button class="action-button pull-right" onclick="javascript:
                $.dialog('ajax.php/sequence/manage', 205);
                return false;
                "><i class="icon-gear"></i> <?php echo __('Manage'); ?></button>
            </td>
        </tr>
    </tbody>
    <tbody>
        <tr>
            <td width="180">
                <?php echo __('Status'); ?>:
            </td>
            <td>
                <span>
                <select name="status_id">
                    <option value="">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    foreach (TicketStatusList::getStatuses(array('states'=>array('open'))) as $status) {
                        $name = $status->getName();
                        if (!($isenabled = $status->isEnabled()))
                            $name.=' '.__('(disabled)');

echo sprintf('<option value="%d" %s %s>%s</option>',
                                $status->getId(),
                                ($info['status_id'] == $status->getId())
                                 ? 'selected="selected"' : '',
                                 $isenabled ? '' : 'disabled="disabled"',
                                 $name
                                );
                    }
                    ?>
                </select>
                &nbsp;
                <span class="error"><?php echo $errors['status_id']; ?></span>
                <i class="help-tip icon-question-sign" href="#status"></i>
                </span>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Priority'); ?>:
            </td>
            <td>
                <select name="priority_id">
                    <option value="">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    if (($priorities=Priority::getPriorities())) {
                        foreach ($priorities as $id => $name) {
                            $selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>', $id, $selected, $name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['priority_id']; ?></span>
                <i class="help-tip icon-question-sign" href="#priority"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="sla_id">
                    <option value="0">&mdash; <?php echo __("Department's Default");?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['sla_id']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['sla_id']; ?></span>
                <i class="help-tip icon-question-sign" href="#sla_plan"></i>
            </td>
        </tr>
        <tr>
            <td width="180"><?php echo __('Thank-You Page'); ?>:</td>
            <td>
                <select name="page_id">
                    <option value="">&mdash; <?php echo __('System Default'); ?> &mdash;</option>
                    <?php
                    if(($pages = Page::getActiveThankYouPages())) {
                        foreach($pages as $page) {
                            if(strcasecmp($page->getType(), 'thank-you')) continue;
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $page->getId(),
                                    ($info['page_id']==$page->getId())?'selected="selected"':'',
                                    $page->getName());
                        }
                    }
                    ?>
                </select>&nbsp;<font class="error"><?php echo $errors['page_id']; ?></font>
                <i class="help-tip icon-question-sign" href="#thank_you_page"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Auto-assign To');?>:
            </td>
            <td>
                <select name="assign" data-quick-add>
                    <option value="0">&mdash; <?php echo __('Unassigned'); ?> &mdash;</option>
                    <?php
                    if (($users=Staff::getStaffMembers())) {
                        echo sprintf('<OPTGROUP label="%s">',
                                sprintf(__('Agents (%d)'), count($users)));
                        foreach ($users as $id => $name) {
                            $k="s$id";
                            $selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
                            ?>
                            <option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>

<?php
                        }
                        echo '</OPTGROUP>';
                    }
                    if ($teams = Team::getTeams()) { ?>
                      <optgroup data-quick-add="team" label="<?php
                        echo sprintf(__('Teams (%d)'), count($teams)); ?>"><?php
                        foreach ($teams as $id => $name) {
                            $k="t$id";
                            $selected = ($info['assign']==$k || $info['team_id']==$id) ? 'selected="selected"' : '';
                            ?>
                            <option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
                        <?php
                        } ?>
                        <option value="0" data-quick-add data-id-prefix="t">— <?php echo __('Add New Team'); ?> —</option>
                      </optgroup>
                    <?php
                    } ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['assign']; ?></span>
                <i class="help-tip icon-question-sign" href="#auto_assign_to"></i>
            </td>
        </tr>
        <tr>
            <td width="180">
                <?php echo __('Auto-Response'); ?>:
            </td>
            <td>
                <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
                    <?php echo __('<strong>Disable</strong> new ticket auto-response'); ?>
                    <i class="help-tip icon-question-sign" href="#ticket_auto_response"></i>
            </td>
        </tr>
    </tbody>
 </table>
</div>

<?php
$current_forms = array();
foreach ($forms as $F) {
    $current_forms[] = $F->id; ?>
    <tbody data-form-id="<?php echo $F->get('id'); ?>">
        <tr>
            <td class="handle" colspan="6">
                <input type="hidden" name="forms[]" value="<?php echo $F->get('id'); ?>" />
                <div class="pull-right">
                <i class="icon-large icon-move icon-muted"></i>
<?php if ($F->get('type') != 'T') { ?>
                <a href="#" title="<?php echo __('Delete'); ?>" onclick="javascript:
                if (confirm(__('You sure?')))
                    var tbody = $(this).closest('tbody');
                    tbody.fadeOut(function(){this.remove()});
                    $(this).closest('form')
                        .find('[name=form_id] [value=' + tbody.data('formId') + ']')
                        .prop('disabled', false);
                return false;"><i class="icon-large icon-trash"></i></a>
<?php } ?>
                </div>
                <div><strong><?php echo Format::htmlchars($F->getLocal('title')); ?></strong></div>
                <div><?php echo Format::display($F->getLocal('instructions')); ?></div>
            </td>
        </tr>
        <tr style="text-align:left">
            <th><?php echo __('Enable'); ?></th>
            <th><?php echo __('Label'); ?></th>
            <th><?php echo __('Type'); ?></th>
            <th><?php echo __('Visibility'); ?></th>
            <th><?php echo __('Variable'); ?></th>
        </tr>
    <?php
        foreach ($F->getDynamicFields() as $f) { ?>
        <tr>
            <td><input type="checkbox" name="fields[]" value="<?php
                echo $f->get('id'); ?>" <?php
                if (!$f->_disabled) echo 'checked="checked"'; ?>/></td>
            <td><?php echo $f->get('label'); ?></td>
            <td><?php $t=FormField::getFieldType($f->get('type')); echo __($t[0]); ?></td>
            <td><?php echo $f->getVisibilityDescription(); ?></td>
            <td><?php echo $f->get('name'); ?></td>
        </tr>
        <?php } ?>
    </tbody>
    <?php } ?>
 </table>

<br/>
   <strong><?php echo __('Add Custom Form'); ?></strong>:
   <select name="form_id" id="newform">
    <option value=""><?php echo '— '.__('Add a custom form') . ' —'; ?></option>
    <?php foreach (DynamicForm::objects()
        ->filter(array('type'=>'G'))
        ->exclude(array('flags__hasbit' => DynamicForm::FLAG_DELETED))
    as $F) { ?>
        <option value="<?php echo $F->get('id'); ?>"
           <?php if (in_array($F->id, $current_forms))
               echo 'disabled="disabled"'; ?>
           <?php if ($F->get('id') == $info['form_id'])
                echo 'selected="selected"'; ?>>
           <?php echo $F->getLocal('title'); ?>
        </option>
    <?php } ?>
   </select>
   &nbsp;<span class="error">&nbsp;<?php echo $errors['form_id']; ?></span>
   <i class="help-tip icon-question-sign" href="#custom_form"></i>
</div>

</div>

<p style="text-align:center;">
    <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
    <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="helptopics.php"'>
</p>
</form>
<script type="text/javascript">
$(function() {
    var request = null,
      update_example = function() {
      request && request.abort();
      request = $.get('ajax.php/sequence/'
        + $('[name=sequence_id] :selected').val(),
        {'format': $('[name=number_format]').val()},
        function(data) { $('#format-example').text(data); }
      );
    };
    $('[name=sequence_id]').on('change', update_example);
    $('[name=number_format]').on('keyup', update_example);

$('form select#newform').change(function() {
        var $this = $(this),
            val = $this.val();
        if (!val) return;
        $.ajax({
            url: 'ajax.php/form/' + val + '/fields/view',
            dataType: 'json',
            success: function(json) {
                if (json.success) {
                    $(json.html).appendTo('#topic-forms').effect('highlight');
                    $this.find(':selected').prop('disabled', true);
                }
            }
        });
    });
    $('table#topic-forms').sortable({
      items: 'tbody',
      handle: 'td.handle',
      tolerance: 'pointer',
      forcePlaceholderSize: true,
      helper: function(e, ui) {
        ui.children().each(function() {
          $(this).children().each(function() {
            $(this).width($(this).width());
          });
        });
        ui=ui.clone().css({'background-color':'white', 'opacity':0.8});
        return ui;
      }
    }).disableSelection();
});
</script>