golden hour

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Envelope-to: mail@taeionline.com
Delivery-date: Thu, 29 Oct 2020 05:24:51 +0000
Return-Receipt-To: "Akash Verma" <kkdgroup8@gmail.com>
From: "Akash Verma" <kkdgroup8@gmail.com>
To: <mail@taeionline.com>
Date: Thu, 29 Oct 2020 10:49:34 +0530
Message-ID: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAoySa0uSjtECJx+skHQLZmcKAAAAQAAAANVUIeo0/mESzmDzTnedjIAEAAAAA@gmail.com>
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Disposition-Notification-To: "Akash Verma" <kkdgroup8@gmail.com>
Subject: ***SPAM*** Webinar on How To Provide Exceptional Customer Service

This is a multi-part message in MIME format.

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Interactive Webinar on

How To Provide Exceptional Customer Service

30th October 2020

(11:00 AM to 04.30 PM)

In How to Provide Exceptional Customer Service, you will learn...

How to always communicate a positive, friendly, ready to help attitude to
Customers

How to handle angry Customers with diplomacy & tact

How to handle the 5 most common Customer complaints

How to spot opportunities for turning an unhappy Customer into a repeat
Customer

And much more!

The quality of Customer service you give, more than any other factor,
determines the level of approval Customers will give your organization. And
happy Customers are the Differences between profit and loss. This webinar
gives you the skills to become an expert in your companies goods and
services . a master diplomat when dealing with angry Customers . a PR po
when representing your company . a personal consultant tuned into each
Customer's needs . and a saint who never becomes defensive or discourteous
in your business dealings. Make sure your Customers and the people they talk
to will choose to do business with you for years to come.

Agenda

* Building Customer Rapport & Good Will

-Which people skills make a Difference for Customer service and public
contact pros

-How to make every Customer feel important

-Use words that trigger positive, good feelings

-What Customers really want the 3 ingredients for making Customers happy

-How to determine if your company has Customer friendly policies and
procedures

-How to measure your Customers level of satisfaction with your service

-How to use a Customer's name

-What words and actions signal a ready to help attitude that makes Customers
feel good

* Handling Problems And Complaints

-How to spot opportunities for turning complaining Customers into lifetime
Customers

-Recognizing the root sources of most misunderstandings and Customer
conflicts

-How to explain company policy in a way that won't put Customers on the
defensive

-How to repair a damaged Customer relationship

-The 5 principal reasons Customers complain and how to handle each one

-What to do when youre about to bloow up at a Customer

-How to say no when you have to without arousing resentment

* How To Communicate With Customers

-What specific words and phrases make Customers trust and like you

-How to avoid the words that triggeer negative, unhappy reactions

-How to get the information you need from telephone callers without
offending them

-How to avoid the 9 most common listening mistakes people make on the
telephone

-How to handle overly talkative Customers without hurting their feelings

-How to deal with Customers who aren't fluent in English

* Dealing With Difficult Customers

-How to deal with unhappy, irrational, angry and upset Customers

-How to keep from being intimidated by overbearing Customers

-What to do when you feel yourself becoming angry with a Customer

-What to do when a Customer questions your authority

-How to deal with ultradifficult Customers- How to deal with personal verbal
attacks

-What to do when youre confronted with someone whos rude and abusive

* Projecting A Professional Image

-How to keep yourself energized, motivated and positive

-How to evaluate your telephone image

-How to sound polished, positive and professional on the telephone

-How to look good and sound wonderful even when you feel awful

- How to make your voice sound as a smile

* How To Be A Customer Service Superstar

-How to be a catalyst for building Teaamwork, cooperation and support with
your associates

-How to work well with the other departments in your company

-How to increase sales and profitability through good Customer service

-How to wind up every Customer transaction on a positive note

Course's time structure:

Session Timing- 11:00am to 04.30pm

Webinar Starts 11.00 am

Break - 01.30 pm to 02.00 pm

Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.

How to Register:

Fee Structure :- Per participants

Rs. 4500/-

USD $ 75

18% GST is applicable

> Mode of Payment: NEFT /Paytm / Credit Card

> Cheque favouring GFORD Institute of Management Pvt Ltd payable at New
Delhi.

> Fees include certificate of participation & Course Material.

*Terms & Conditions apply

Best regards

For GFORD Institute of Management Pvt Ltd

Akash Verma

Email: gfordonline@yahoo.com

Mob. :09711114779 / 9315556407

For Query and nominations - 09540012349 only Whatsapp

For unsubscribe from the mailing list, please mail us on gcmgford@yahoo.com.

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 How to always communicate a =
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 How to handle angry Customers =
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 How to handle the 5 most common
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 How to spot opportunities for =
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 an unhappy Customer into a repeat =
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 And much more!<o:p></o:p>
 The
 quality of Customer service you
 give, more than any other factor, determines the level of approval =
Customers
 will give your organization. And happy Customers are the Differences =
between
 profit and loss. This webinar gives you the skills to become an expert =
in
 your companies goods and services &#8230; a master diplomat when =
dealing with
 angry Customers &#8230; a PR po when representing your company &#8230; =
a
 personal consultant tuned into each Customer&#8217;s needs &#8230; and =
a
 saint who never becomes defensive or discourteous in your business =
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 Make sure your Customers and the people they talk to will choose to do
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 Building Customer Rapport &amp; Good =
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 -How to make every Customer =
feel
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 -Use words that trigger =
positive, good
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 -What Customers really want the =
3
 ingredients for making Customers happy<o:p></o:p>
 -How to determine if your =
company has
 Customer friendly policies and procedures<o:p></o:p>
 -How to measure your Customers =
level
 of satisfaction with your service<o:p></o:p>
 -How to use a Customer&#8217;s =
name <o:p></o:p>
 -What words and actions signal =
a ready
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 </td>
 <td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
 background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
 *
 Handling Problems And Complaints<o:p></o:p>
 -How to spot opportunities for =
turning
 complaining Customers into lifetime =
Customers<o:p></o:p>
 -Recognizing the root sources =
of most
 misunderstandings and Customer conflicts<o:p></o:p>
 -How to explain company policy =
in a
 way that won&#8217;t put Customers on the =
defensive<o:p></o:p>
 -How to repair a damaged =
Customer
 relationship<o:p></o:p>
 -The 5 principal reasons =
Customers
 complain and how to handle each one<o:p></o:p>
 -What to do when youre about to =
bloow
 up at a Customer<o:p></o:p>
 -How to say no when you have to
 without arousing resentment<o:p></o:p>
 </td>
 </tr>
 <tr height=3D41 style=3D'height:30.6pt'>
 <td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
 background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
 *
 How To Communicate With Customers<o:p></o:p>
 -What specific words and =
phrases make
 Customers trust and like you<o:p></o:p>
 -How to avoid the words that =
triggeer
 negative, unhappy reactions<o:p></o:p>
 -How to get the information you =
need
 from telephone callers without offending =
them<o:p></o:p>
 -How to avoid the 9 most common
 listening mistakes people make on the =
telephone<o:p></o:p>
 -How to handle overly talkative
 Customers without hurting their feelings<o:p></o:p>
 -How to deal with Customers who
 aren&#8217;t fluent in English<o:p></o:p>
 </td>
 <td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
 background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
 *
 Dealing With Difficult Customers<o:p></o:p>
 -How to deal with unhappy, =
irrational,
 angry and upset Customers<o:p></o:p>
 -How to keep from being =
intimidated by
 overbearing Customers<o:p></o:p>
 -What to do when you feel =
yourself
 becoming angry with a Customer<o:p></o:p>
 -What to do when a Customer =
questions
 your authority<o:p></o:p>
 -How to deal with =
ultradifficult
 Customers- How to deal with personal verbal =
attacks<o:p></o:p>
 -What to do when youre =
confronted with
 someone whos rude and abusive<o:p></o:p>
 </td>
 </tr>
 <tr height=3D41 style=3D'height:30.6pt'>
 <td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
 background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
 *
 Projecting A Professional Image<o:p></o:p>
 -How to keep yourself =
energized,
 motivated and positive<o:p></o:p>
 -How to evaluate your telephone =
image <o:p></o:p>
 -How to sound polished, =
positive and
 professional on the telephone<o:p></o:p>
 -How to look good and sound =
wonderful
 even when you feel awful<o:p></o:p>
 - How to make your voice sound =
as a
 smile<o:p></o:p>
 </td>
 <td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
 background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
 *
 How To Be A Customer Service =
Superstar<o:p></o:p>
 -How to be a catalyst for =
building
 Teaamwork, cooperation and support with your =
associates<o:p></o:p>
 -How to work well with the =
other
 departments in your company<o:p></o:p>
 -How to increase sales and
 profitability through good Customer =
service<o:p></o:p>
 -How to wind up every Customer
 transaction on a positive note<o:p></o:p>
 </td>
 </tr>
 <tr height=3D13 style=3D'height:9.8pt'>
 <td width=3D731 colspan=3D2 height=3D13 =
style=3D'width:548.3pt;border:solid windowtext 1.0pt;
 background:transparent;padding:.75pt .75pt .75pt .75pt;height:9.8pt'>
 Course&#8217;s time
 structure:
 Session
 Timing&#8211;&nbsp;11:00am to =
04.30pm<o:p></o:p>
 Webinar =
Starts 11.00 am<o:p></o:p>
 Break &#8211; 01.30 pm to =
02.00 pm<o:p></o:p>
 Pre-requisites<=
/span> 
 You should have good =
internet
 connection and good quality headphone/speaker set with Laptop / =
Desktop. You
 should have notepad/pen to note down important =
points.<o:p></o:p>
 </td>
 </tr>
 <tr height=3D96 style=3D'height:71.85pt'>
 <td width=3D731 colspan=3D2 height=3D96 =
style=3D'width:548.3pt;border:solid windowtext 1.0pt;
 background:transparent;padding:.75pt .75pt .75pt =
.75pt;height:71.85pt'>
 How to
 Register:<o:p></o:p>
 <table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
 style=3D'margin-left:59.95pt;border-collapse:collapse;border:none'>
 <tr height=3D9 style=3D'height:6.45pt'>
 <td width=3D331 height=3D9 style=3D'width:248.05pt;border:solid =
windowtext 3.0pt;
 padding:0cm 5.4pt 0cm 5.4pt;height:6.45pt'>
 Fee Structure :- =
Per
 participants<o:p></o:p>
 </td>
 <td width=3D142 height=3D9 style=3D'width:106.3pt;border:solid =
windowtext 3.0pt;
 border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:6.45pt'>
 Rs. =
4500/-<o:p></o:p>
 </td>
 <td width=3D142 height=3D9 style=3D'width:106.35pt;border:solid =
windowtext 3.0pt;
 border-left:none;padding:0cm 5.4pt 0cm 5.4pt;height:6.45pt'>
 USD $ =
75<o:p></o:p>
 </td>
 </tr>
 </table>
 18% GST is =
applicable<o:p></o:p>
 &gt; Mode of Payment: NEFT /Paytm / Credit =
Card<o:p></o:p>
 &gt; Cheque favouring GFORD
 Institute of Management Pvt Ltd payable at New =
Delhi.<o:p></o:p>
 &gt; Fees include certificate of participation &amp; =
Course
 Material.<o:p></o:p>
 *Terms =
&amp;
 Conditions apply =
<o:p></o:p>
 <o:p>&nbsp;</o=
:p>
 Best regards<o:p></o:p>
 For GFORD Institute of Management Pvt =
Ltd<o:p></o:p>
 Akash Verma<o:p></o:p>
 Email:&nbsp;gfordonline@yahoo.com&nbsp;</=
span>&nbsp;<o:p></o:p>
 Mob. :09711114779 / =
9315556407<o:p></o:p>
 For Query and nominations &#8211; =
09540012349
 only Whatsapp<o:p></o:p>
 For unsubscribe from the mailing =
list,
 please mail us on gcmgford@yahoo.com.<o:p></o:p></=
p>
 </td>
 </tr>
</table>

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