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File/Folder	Size	Actions
admin.inc.php	2.76 KB	Del OK
admin.php	70 B	Del OK
ajax.php	16.66 KB	Del OK
apikeys.php	5.44 KB	Del OK
apps	-	Del OK
audits.php	928 B	Del OK
autocron.php	2.32 KB	Del OK
banlist.php	7.15 KB	Del OK
canned.php	8.51 KB	Del OK
categories.php	6.5 KB	Del OK
css	-	Del OK
dashboard.php	1.76 KB	Del OK
departments.php	13.35 KB	Del OK
directory.php	797 B	Del OK
emails.php	4.4 KB	Del OK
emailsettings.php	1.32 KB	Del OK
emailtest.php	5.47 KB	Del OK
error_log	834 B	Del OK
export.php	757 B	Del OK
faq.php	6.79 KB	Del OK
filters.php	6.83 KB	Del OK
forms.php	6.88 KB	Del OK
helptopics.php	11.84 KB	Del OK
images	-	Del OK
index.php	548 B	Del OK
js	-	Del OK
kb.php	1.05 KB	Del OK
lists.php	8.41 KB	Del OK
login.php	4.47 KB	Del OK
logo.php	1.22 KB	Del OK
logout.php	1014 B	Del OK
logs.php	2.25 KB	Del OK
orgs.php	4.85 KB	Del OK
pages.php	6.15 KB	Del OK
plugins.php	5.04 KB	Del OK
profile.php	2.43 KB	Del OK
pwreset.php	3.11 KB	Del OK
queues.php	3.67 KB	Del OK
roles.php	5.84 KB	Del OK
schedules.php	2.49 KB	Del OK
settings.php	2.01 KB	Del OK
slas.php	6.07 KB	Del OK
staff.inc.php	5.17 KB	Del OK
staff.php	9.06 KB	Del OK
system.php	772 B	Del OK
tasks.php	9.95 KB	Del OK
teams.php	5.93 KB	Del OK
templates.php	9.04 KB	Del OK
tickets.php	25.06 KB	Del OK
upgrade.php	3.32 KB	Del OK
users.php	9.01 KB	Del OK

Edit: helptopics.php

<?php /********************************************************************* helptopics.php Help Topics. Peter Rotich <peter@osticket.com> Copyright (c) 2006-2013 osTicket http://www.osticket.com Released under the GNU General Public License WITHOUT ANY WARRANTY. See LICENSE.TXT for details. vim: expandtab sw=4 ts=4 sts=4: **********************************************************************/ require('admin.inc.php'); include_once(INCLUDE_DIR.'class.topic.php'); include_once(INCLUDE_DIR.'class.faq.php'); require_once(INCLUDE_DIR.'class.dynamic_forms.php'); $topic=null; if($_REQUEST['id'] && !($topic=Topic::lookup($_REQUEST['id']))) $errors['err']=sprintf(__('%s: Unknown or invalid ID.'), __('help topic')); if($_POST){ switch(strtolower($_POST['do'])){ case 'update': if(!$topic){ $errors['err']=sprintf(__('%s: Unknown or invalid'), __('help topic')); }elseif($topic->update($_POST,$errors)){ $msg=sprintf(__('Successfully updated %s.'), __('this help topic')); }elseif(!$errors['err']){ $errors['err'] = sprintf('%s %s', sprintf(__('Unable to update %s.'), __('this help topic')), __('Correct any errors below and try again.')); } break; case 'create': $_topic = Topic::create(); if ($_topic->update($_POST, $errors)) { $topic = $_topic; $msg=sprintf(__('Successfully added %s.'), Format::htmlchars($_POST['topic'])); $type = array('type' => 'created'); Signal::send('object.created', $topic, $type); $_REQUEST['a']=null; }elseif(!$errors['err']){ $errors['err']=sprintf('%s %s', sprintf(__('Unable to add %s.'), __('this help topic')), __('Correct any errors below and try again.')); } break; case 'mass_process': switch(strtolower($_POST['a'])) { case 'sort': // Pass break; default: if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) $errors['err'] = sprintf(__('You must select at least %s.'), __('one help topic')); } if (!$errors) { $count=$_POST['ids']?count($_POST['ids']):0; $activeTopics = Topic::getHelpTopics(false, false); $allTopics = count(Topic::getAllHelpTopics()); $diff = is_array($_POST['ids']) ? array_intersect($_POST['ids'], array_keys($activeTopics)) : []; switch(strtolower($_POST['a'])) { case 'enable': $topics = Topic::objects()->filter(array( 'topic_id__in'=>$_POST['ids'], )); foreach ($topics as $t) { $t->setFlag(Topic::FLAG_ARCHIVED, false); $t->setFlag(Topic::FLAG_ACTIVE, true); $filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}')); FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', false); if($t->save()) { $type = array('type' => 'edited', 'status' => 'Active'); Signal::send('object.edited', $t, $type); $num++; } } if ($num > 0) { if($num==$count) $msg = sprintf(__('Successfully enabled %s'), _N('selected help topic', 'selected help topics', $count)); else $warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count, _N('selected help topic', 'selected help topics', $count)); } else { $errors['err'] = sprintf(__('Unable to enable %s'), _N('selected help topic', 'selected help topics', $count)); } break; case 'disable': $num=0; $topics = Topic::objects()->filter(array( 'topic_id__in'=>$_POST['ids'], ))->exclude(array( 'topic_id'=>$cfg->getDefaultTopicId() )); if (($count >= $allTopics) || (count($diff) == count($activeTopics))) { $errors['err'] = __('At least one Topic must be Active'); } else { foreach ($topics as $t) { $t->setFlag(Topic::FLAG_ARCHIVED, false); $t->setFlag(Topic::FLAG_ACTIVE, false); $filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}')); FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', true); if($t->save()) { $type = array('type' => 'edited', 'status' => 'Disabled'); Signal::send('object.edited', $t, $type); $num++; } } } if ($num > 0) { if($num==$count) $msg = sprintf(__('Successfully disabled %s'), _N('selected help topic', 'selected help topics', $count)); else $warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count, _N('selected help topic', 'selected help topics', $count)); } else { $errors['err'] = $errors['err'] ?: sprintf(__('Unable to disable %s'), _N('selected help topic', 'selected help topics', $count)); } break; case 'archive': $num=0; $topics = Topic::objects()->filter(array( 'topic_id__in'=>$_POST['ids'], ))->exclude(array( 'topic_id'=>$cfg->getDefaultTopicId() )); if (($count >= $allTopics) || (count($diff) == count($activeTopics))) { $errors['err'] = __('At least one Topic must be Active'); } else { foreach ($topics as $t) { $t->setFlag(Topic::FLAG_ARCHIVED, true); $t->setFlag(Topic::FLAG_ACTIVE, false); $filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}')); FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', true); if($t->save()) { $type = array('type' => 'edited', 'status' => 'Archived'); Signal::send('object.edited', $t, $type); $num++; } } } if ($num > 0) { if($num==$count) $msg = sprintf(__('Successfully archived %s'), _N('selected help topic', 'selected help topics', $count)); else $warn = sprintf(__('%1$d of %2$d %3$s archived'), $num, $count, _N('selected help topic', 'selected help topics', $count)); } else { $errors['err'] = $errors['err'] ?: sprintf(__('Unable to archive %s'), _N('selected help topic', 'selected help topics', $count)); } break; case 'delete': $i=1; $topics = Topic::objects()->filter(array( 'topic_id__in'=>$_POST['ids'] )); //dont allow deletion of all topics if (($count >= $allTopics) || count($diff) == count($activeTopics)) { $errors['err'] = __('At least one Topic must be Active'); } else { foreach($topics as $t) { if($t->getId()!=$cfg->getDefaultTopicId() && $t->delete()) $i++; } } if($i==($count + 1)) $msg = sprintf(__('Successfully deleted %s.'), _N('selected help topic', 'selected help topics', $count)); elseif($i>1) $warn = sprintf(__('%1$d of %2$d %3$s deleted'), ($i-1), $count, _N('selected help topic', 'selected help topics', $count)); elseif(!$errors['err']) $errors['err'] = sprintf(__('Unable to delete %s.'), _N('selected help topic', 'selected help topics', $count)); break; case 'sort': try { $cfg->setTopicSortMode($_POST['help_topic_sort_mode']); if ($cfg->getTopicSortMode() == 'm') { foreach ($_POST as $k=>$v) { if (strpos($k, 'sort-') === 0 && is_numeric($v) && ($t = Topic::lookup(substr($k, 5)))) $t->setSortOrder($v); } } $msg = __('Successfully set sorting configuration'); } catch (Exception $ex) { $errors['err'] = __('Unable to set sorting mode'); } break; default: $errors['err']=sprintf('%s - %s', __('Unknown action'), __('Get technical help!')); } } break; default: $errors['err']=__('Unknown action'); break; } if ($id or $topic) { if (!$id) $id=$topic->getId(); } } $page='helptopics.inc.php'; $tip_namespace = 'manage.helptopic'; if($topic || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) { if ($topic && ($dept=$topic->getDept()) && !$dept->isActive()) $warn = sprintf(__('%s is assigned a %s that is not active.'), __('Help Topic'), __('Department')); $page='helptopic.inc.php'; } $nav->setTabActive('manage'); $ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />', "$('#content').data('tipNamespace', '".$tip_namespace."');"); require(STAFFINC_DIR.'header.inc.php'); require(STAFFINC_DIR.$page); include(STAFFINC_DIR.'footer.inc.php'); ?>
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