golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/i18n/en_US/templates/ticket

File/Folder	Size	Actions
installed.yaml	1.96 KB
upgraded.yaml	1.6 KB

Edit: installed.yaml

#
# Welcome ticket template
#
# When the system if first installed and the installer finishes setting up
# the database, it creates a first ticket with a welcome message to the
# administrator
#
---
deptId: 1 # support
topicId: 1 # support
name: osTicket Team
email: feedback@osticket.com
source: Web # notrans
subject: osTicket Installed!
message: |
 
 Thank you for choosing osTicket.
 
 Please make sure you join the <a
 href="https://forum.osticket.com">osTicket forums</a> and our <a
 href="https://osticket.com">mailing list</a> to stay up to date
 on the latest news, security alerts and updates. The osTicket forums are
 also a great place to get assistance, guidance, tips, and help from
 other osTicket users. In addition to the forums, the <a
 href="https://docs.osticket.com">osTicket Docs</a> provides a useful
 collection of educational materials, documentation, and notes from the
 community. We welcome your contributions to the osTicket community.
 
 If you are looking for a greater level of support, we provide
 professional services and commercial support with guaranteed response
 times, and access to the core development team. We can also help
 customize osTicket or even add new features to the system to meet your
 unique needs.
 
 If the idea of managing and upgrading this osTicket installation is
 daunting, you can try osTicket as a hosted service at <a
 href="https://supportsystem.com">https://supportsystem.com/</a> --
 no installation required and we can import your data! With
 SupportSystem's turnkey infrastructure, you get osTicket at its best,
 leaving you free to focus on your customers without the burden of making
 sure the application is stable, maintained, and secure.
 
 Cheers,
 
 - 
 osTicket Team - https://osticket.com/
 
 PS. Don't just make customers happy, make happy
 customers!