golden hour

/home/doctorbruno/public_html/taeionline.com/support/include/i18n/en_US/templates/email

File/Folder	Size	Actions
assigned.alert.yaml	1.49 KB
message.alert.yaml	1.48 KB
message.autoresp.yaml	1015 B
note.alert.yaml	1.23 KB
task.activity.alert.yaml	1.14 KB
task.activity.notice.yaml	723 B
task.alert.yaml	978 B
task.assignment.alert.yaml	1016 B
task.overdue.alert.yaml	1.24 KB
task.transfer.alert.yaml	966 B
ticket.activity.notice.yaml	960 B
ticket.alert.yaml	1.25 KB
ticket.autoreply.yaml	1.27 KB
ticket.autoresp.yaml	1018 B
ticket.notice.yaml	1.48 KB
ticket.overdue.yaml	1.38 KB
ticket.overlimit.yaml	912 B
ticket.reply.yaml	985 B
transfer.alert.yaml	1.11 KB

Edit: transfer.alert.yaml

#
# Email template: transfer.alert.yaml
#
# Sent to staff members when a ticket is assigned to them. Tickets can be
# assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment.
#
---
notes: |
    Sent to agents when a ticket is transfered to a department to which
    they are a member.
subject: |
    Ticket #%{ticket.number} transfer - %{ticket.dept.name}
body: |
    <h3>Hi %{recipient.name},</h3>
    Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
    transferred to the %{ticket.dept.name} department by
    <strong>%{staff.name.short}</strong>
    <br>
    <br>
    <blockquote>
        %{comments}
    </blockquote>
    <hr>
    <div>To view or respond to the ticket, please <a
    href="%{ticket.staff_link}">login</a> to the support ticket system.
    </div>
    <em style="font-size: small; ">Your friendly Customer Support
    System</em>
    <br>
    <a href="https://osticket.com/"><img width="126" height="19"
        alt="Powered By osTicket" style="width: 126px;"
        src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>